After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
If you need to return a product to us for any of the below reasons you must first request a returns form and reference number by calling or emailing firstname.lastname@example.org. You agree that if you send a return to us without a returns form and returns number you will pay a £20 administration fee to cover the extra work involved in processing your return.
Returns Policy - Changed Your Mind?
You are within your right to cancel an order placed with us, up to 7 days from the date your order is delivered.
If you cancel your order before goods are shipped, then we will refund the delivery cost along with the cost of goods (less any other charges).
If the goods have already been shipped (ie the items have been delivered and the shipping contract fulfilled or partially fulfilled, the goods are in transit) then you will not receive a refund of delivery charges or any ebay fees.
If you decide to return goods after they have been delivered; it is your responsibility to arrange this return at your own cost, we can help coordinate this procedure on request. For large pallet deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery. We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made. It is your responsibility to ensure that returned goods reach us in good condition complete with all packaging (please do not write the return address directly on product boxes).
Refunds will only be issued when goods have been returned and checked by our returns department.
Returns Policy – Incorrect Goods?
As outlined in the below Checking Goods section you have 48hrs from the date of delivery to check that the items you have received are correct and in good condition. If you find that the items you have received are incorrect or that there are items missing from the delivery please call or email email@example.com immediately and we will investigate the problem. If it is found that products are incorrect or missing the situation will be rectified as quickly as possible with no additional charges incurred by yourself.
Returns Policy – Faulty Goods?
Within 48hrs of the delivery it is your responsibility to thoroughly inspect all your items. If the product is discovered to be faulty/ damaged after this time then we will charge you the cost of a replacement item plus P&P.
If you discover your product to be damaged within the timescales provided above then you need to contact us via email firstname.lastname@example.org as soon as possible. We will then send you a Returns Form and reference number. Together with the completed returns form we will need to see a photograph showing the damage/fault and will assess your claim using the information you provide. Faulty items will be assessed on a case by case basis we will notify you as soon as practicably possible of the result.
If we deem the product to be faulty we will replace it only once the faulty item has been returned. If a replacement item is required before the faulty product can be returned we would need to charge a small deposit which would be refunded on safe receipt of the faulty item.