Please direct any questions or messages through Ebay not Hotmail or Paypal
We are open for business – Monday to Friday
You are welcome to call and see us at:
Tweedale North Ind. Estate, Tweedale, Telford, Shropshire, TF7 4JT
Tel: 01952 583203
Fax: 01952 586687
All our prices are inclusive of VAT – no surprises!
We aim to dispatch within 1 working day of receiving cleared funds, although this is not a guaranteed.
We only despatch items Monday - Friday.
Items purchased late on Friday or on Saturday / Sunday will be dispatched on the following Monday.
We are happy to combine postage where possible to reduce costs.
Upon receipt of your goods, we would ask that you leave feedback to confirm that you are happy with your purchase.
If you have any problems or concerns please do not hesitate to contact us, before you consider leaving negative feedback. We pride ourselves on our honest and reliable service – most problems are easily solved and we will do our utmost to find a solution suitable both parties.
Delivery, Postage & Packing
All goods are shipped using either a next day courier service, Royal Mail or our own delivery vans.
Prices quoted for the Next day courier service DO NOT include Northern Ireland, Scotland, some remote postcodes of England or any UK off-shore Islands. Goods shipped to these destinations will be via Royal Mail 1st Class or Standard Parcels where possible – A courier service for heavy items, is available to some areas – please contact us for prices.
Postage prices include any packaging costs and VAT where applicable.
Goods are available for collection if required.
Paypal is the quickest and safest form of payment.
Credit card - purchase in the usual way and either ring the number above or email a contact number for us to call you.
Cheque - made payable to MDA Bitec – goods will not be dispatched until cheque has cleared – please allow 5 working days.
Cash on collection.
It is the buyer’s responsibility to ensure that the item they are buying is suitable for their needs. If an item is no longer required, we will accept it back as long as it is returned in its original condition, unused and in original packaging (undamaged). Any costs / postage charges incurred for returning items are the responsibility of the buyer.
We try to list our products as clearly and accurately as possibly, but if you are unsure or need clarification about any of our products please feel free to contact us prior to buying. In the unlikely event that an item is listed incorrectly or the description is misleading, we will refund you for the product and original postage costs plus the cost of returning the item to us.
We aim to dispatch orders received before 3pm on the same day (excluding Weekends and Bank Holidays) but despite our best efforts, sometimes it is just not possible but we will dispatch on the next working day.
Please note Christmas dispatch schedule:
Orders received after 3pm on 22nd December 2011 and before 1pm on 29th December will be posted/dispatched on 29th December 2011 - Items being dispatched by carrier (see listing for dispatch method) will be delivered on the 30th December 2011.
Orders received after 1pm on 29th December 2011 and before 1pm on 30th December 2011 will be posted/dispatched on the 30th December 2011 - Items being delivered by carrier will be delivered on the 3rd January 2012.
Orders recieved after 1pm on 30th December 2011 will be dispatched on the 3rd January 2012 - Items being delivered by carrier will be delivered on 4th January 2012.
Health & Safety
Important: This product may contain hazardous materials and therefore appropriate personal protective equipment should always be used. A Health & Safety data sheet is available on request, please contact us at email@example.com and will forward a copy to you. MDA Bitec disclaims any liability where the user does not wear suitable personal protective equipment.
Technical data sheets are also available for most products listed, please email firstname.lastname@example.org with your requirements.
Paint Products Directive (2004/42/EC)
This directive, known as the PPD, states that some paints cannot be marketed if they contain more than a specified amount of organic solvent. These are mainly decorative paints and varnishes, and products used in the repair of vehicles. Full details are available at http://www.defra.gov.uk/industrial-emissions/eu-international/solvent-paint-directives.
Therefore it is against the law to use non-compliant solvent based paints and materials for the refinishing of passenger vehicles, unless the vehicle is classified as vintage or classic. This is supplied for industrial use only and in purchasing this product you acknowledge that you understand the implications regarding its use.
If purchasing more than one item, please make sure you put all your items into the basket and request total from seller, this will ensure you receive the best discounts on shipping charges (where applicable)
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
If the item you have purchased is not suitable for your needs, you have up to 14 days to return the item. The 14 days starts from the day after you received the item. Any costs incurred for returning the item will be the buyers responsibility. It is adviseable to use a secure tracked / signed for service.
Returns will only be accepted as long as the item is returned in its original unused condition - please pack securely to ensure the item arrives in good condition.
In all instances please advise of your intentions and include a copy of the original invoice with the return, along with your Ebay user name, this will enable us to process any refund promptly.
By submitting your bid, you'll be contractually committing to buy this item from the seller if you are the winning bidder.
By submitting your bid, you're committing to buy this item from the seller if you're the winning bidder. You've read and agree to the Global Postage Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase you maximum bid amount.
By clicking Confirm, you commit to buy this item from the seller if you are the winning bidder.
By clicking Confirm, you're committing to buy this item from the seller if you're the winning bidder and have read and agree to the Global Postage Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase your maximum bid amount.