This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
We fully comply with the Distance Selling Regulations, which give consumers buying by mail-order the right to examine and test items at home as they would in a shop.
So, if you're not happy with anything you've bought, simply let us know in writing within 7 working days and, after having received a returns number, send the item back to us. We'll give you a complete refund including any standard cost of delivering the items to you. (Unfortunately, we won't be able to refund any Next Working Day delivery charges if delivery was attempted on time.) It is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via an insured and signed-for service.
Please make sure that goods arrive back with us undamaged within 14 days of you originally receiving them. If you return the goods by Royal Mail we recommend you use a service that provides you with proof that the goods have been delivered back to us.
The address to which goods should be returned is:-
Returns Department Primrose London
Unit 8 Borrowdale Road