My Selling Standards (Please take time to read this)
It was removed from a working environment and as such is being sold in good working order. (unless specified otherwise)
Some of my products are second user and therefore may show signs of use – scratches, scuff marks, dusty etc.
So you can bid/buy with confidence - I have a no quibble return policy - just return the product within 7 days for a refund. Please check my feedback.
If you are not happy with something tell me first and I will do my best to put things right.
All gallery pictures are of the item you are actually buying/bidding on (unless specified otherwise or a multiple listing)
Product details and specifications are downloaded from the internet, it is advisable to double check before purchasing to ensure that the specifications meet your requirements.
Postage is First Class Recorded Delivery, First Class Post, Royal Mail Standard Parcels or Courier with proof of posting either on the day of purchase or the next working day. The product is packaged in correct packaging where necessary (anti-static bags, pink anti-static bubble wrap etc) to ensure safe delivery. Check my packaging and postage costs; I keep the prices right down because I recycle as much as possible - Envelopes, Bubble Wrap etc. My postage labels are printed through Paypal so everybody has a record and items can be traced/tracked easier. Items are photographed, serial numbered and marked using a SmartInk ™ type product where necessary.
I always combine postage.
Collections - No problems, just let me know.
Payment: We accept Paypal, Transfers, Postal Orders, Bankers Draft, Personal Cheques (Subject to clearance). E Cheques can take up to 10 days to clear.
Any questions please feel free to e mail me.
Please look at my other boards, cards and computer equipment for sale.
Feedback, Detailed Sellers Ratings (DSRs) and Problems.
Feedback is important to both sellers and buyers, for the seller it is a good indication of their integrity and how they run their business. If there is a problem - leaving bad feedback and low Detailed Sellers Ratings does not solve anything, please contact me first either by e mail, text or telephone (do not worry about the call cost – I will ring you back).
Negative and Neutral Feedback should not be left in an item did not turn up. This would be a little unfair because once I have taken your item to the Post Office or Couriers I am in their hands and no longer have control. I do however post more valuable items by a trackable/traceable method, so should something not arrive, please let me know and I will do my best to find it. If it is classed as lost or missing you will not lose out – I will send a replacement or refund if I am out of stock. Also Negative and Neutral Feedback should not be left if an item arrives damaged or not working (DOA – Dead On Arrival). I use high quality packaging – motherboards, processors, graphic cards etc are packed in anti-static wrapping and packed in foam lined boxes (these boxes are used by major system builders such as Dell, HP etc), but items do get damaged in the postal system and again I will replacement or refund if I am out of stock. Items not working – we test all our items before listing – but you have to remember these are second user and are made up of many complex integrated components, which by the time has reached your destination might have gone through numerous security and X-Ray machines and are no longer working – please do not scream and shout – just let me know and I will send a replacement or refund.
Detailed Seller Ratings – These are probably more important to a seller than feedback, these indicate to buyers what a seller is like over a period of time, as opposed to one individual moment in time (Individual Feedback). These are left anonymously and cannot be amended. These give buyers a powerful hold over sellers – so please use wisely. Please read the following before leaving your Detailed Sellers Ratings.
Item Description – I try to list items as honestly and accurately as I can – however we are only human and even with the best intention omissions are made – if you feel that the description does not match you received product, please let me know first so I have the opportunity to put things right.
Communication – I try and answer any questions within the best of my ability and within a reasonable time frame. I also rely on an automated system to let you know that your item has been dispatched once an address label has been printed using Paypal Postage. However, this automated system is fallible and in most cases I will also send a message confirming payment received and dispatch. We also follow up on support, should there be any problems by e mail or telephone.
Dispatch Time – This is a big contention point for sellers – the ratings that you leave should be based on when the item was dispatched – not on how long it took to arrive. I try and dispatch everything on the day or purchase (even weekends), but once in the hands of the Postal System I no longer have control – so if for some reason the item was dispatched on the day (or day after) of purchase by first class post but takes a week to arrive (due to the postal system) I would appreciate it you did not punish me for their short comings.
Postage and Packing Charges – These are done at cost – please remember there is an element of cost for packaging – if you feel that I have charged too much for Postal and Packaging, please contact me so I am given the opportunity to show you the breakdown of these costs and if I have over charged you for this I will happily refund the difference.
I can be contacted by e mail or Text/Telephone on 07530 113190 (0044 7530 113190 for overseas buyers)
Thanks for looking