2 Hoop Fishtail Mermaid Cocktail Bridal Wedding Petticoat Underskirt Crinoline

Here at That Special Day our main focus is to deliver a high quality service to all our customers. 

Our products will suit customers looking to purchase that special item for that special day in their lives.

That could be a tiara for your wedding, crystal shoes for your birthday or you may even wish to hire some of our amazing table and venue centrepieces/decoration with a stress free service.

Our staff are all trained to a high customer service level and understand that these special purchases that you may buy mean alot and they are here to ensure that there is a 100% perfect service supplied.

If in the very unlikely event that you are not happy with a service you have received from us please contact us. We will do everything we can to rectify any mistakes or problems that has arisen.

We welcome payment by PayPal, postal order cheque and by Credit/Debit card.

All our charges include VAT at the standard rate (except exempt/zero rated items) and a receipt detailing the VAT paid is provided.

For ease and security payment is welcomed by PayPal and credit/debit card and when you use these payment methods your financial details are not shared with us.

If you wish to pay by Credit or Debit Card please note ebay do not have the facility to take credit card payments via there system these will have to be made by calling us

If you prefer to pay over the Phone you are welcome to place your order between 9.30 and 5.30 on weekdays. To order and pay by card please call 01506671112.

We aim to dispatch orders within 1 working day of cleared payment.

We offer 2nd class, 1st class shipping and 24 hour courier service

(this option is done at the checkout after purchasing)

We deliver to the UK,Europe

PLEASE NOTE  IF SHIPPING TO

 ITALY,MALTA,BULGARIA,LITHUANIA,RUSSIA,USA,CANADA

YOU MUST CHOOSE THE TRACKED INTERNATIOANAL SERVICE

IF YOU DONT CHOOSE THIS OPTION WE WILL NOT SHIP

We are pleased to offer competative delivery rates on everything we sell.

Please note that we do not work the weekend so all parcels ordered within this time will be dispatched the following Monday.

Please note: postage and packing costs shown are for standard mainland UK areas only.

If delivery is by courier it may be subject to surcharges to certain delivery addresses in the Highland and Islands, Northern Ireland and the Channel Islands UK there will be a surcharge of £10 If you are unsure please contact us with your postcode.

For all other Countries please contact us for a postal quote if unsure and is not stated in the shipping .

We ship items worldwide and our prices are very competative so feel free to message us for a price

Non-Delivery

Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery.

Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

If It is a courier Item and you have 2 failed delivery attempts the item will be held for a week then sent back to us.If this happens you be charged the return postage cost to ourselfs.

Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office. We will report the loss to the carrier who will contact you to confirm the circumstances.
Postal Losses and Damage
We offer FREE cover against loss or damage in transit for UK buyers. In the event that your item is lost or damaged in the postal system we will replace the item free of charge (see details above).

In the event that we are out of stock of that item we will refund your purchase cost. We may ask for photographs of any damage and must be submitted within 24 hours. For missing items you must wait until 3 weeks after dispatch (2 weeks for special delivery or signed for services, 5 weeks for international services) has elapsed before claiming a replacement product. If the Item subsequently turns up we may ask you to return it to us at our cost

Returns- Are welcome in most cases if you are dissatisfied with your purchase.

You must request this within 14 days of receipt of item. 

You then must send this to me within 3 weeks of your original request to send back.

Please do not send an item back unless you have been in contact first.

When sending an item back please include a note to say where the item has come from along with your Ebay ID.

Please aslo give a detailed description as to why the item is being sent back.

 Items must have all tags attached if purchased with one and must be unused and in a resellable condition if just unsuitable for your use.

Please also not that if you are sending an item back just bacause its not suitable or unwanted I will need to deduct an amount from your refund to cover the original postage costs, even if the item you purchased was free postage. This is because I have obviously paid for the item to be sent to you.

This will not happen if you have receievd an item that you need to send back because of something we have done i.e. sent you the wrong item.