Item Description

Please contact us to discuss what postage discounts can be applied when purchasing multiple items. For Further details about this or any of our products please call our local rate number (0203-411-4154) Monday to Friday 8:30am - 5pm.

Email: Sales@my-bathroom.co.uk

Payment Policy

My-bathroom.co.uk accepts all major forms of payment including the following:

Paypal

Cash

Cheques

All major debit/credit cards including Visa, Mastercard, Switch, Delta and Solo.

When ordering with debit/credit cards or paypal, you must provide the exact billing address and contact details.

If you would like to pay by card please call our local rate telephone number (0203-411-4154) and a member of our sales team would be happy to assist you with any purchase. (MON - FRI 8:30AM - 5PM)

PLEASE NOTE: Incorrect information will cause a delay in processing your order. Your order will only be processed once we have received cleared funds for your purchase. Please note: All prices on our website are inclusive of VAT.

Shipping Policy

All our items are in stock and are shipped within 24 hours of receiving cleared payment. If for any reason the item is not in stock we shall notify any purchaser within 24 hours of purchase. Orders received Monday to Friday before 3.00pm will usually be despatched the same day and normally arrive the next working day.

PLEASE NOTE:  Any ceramic items ordered on a Friday or over the weekend will be dispatched the following working day.

Please ensure a contact telephone number is supplied in the notes field of any Paypal payment. Please note we will not dispatch any items without a contactable telephone number. 

We take great care in packaging every item to ensure it's safe shipment to you. We charge a P&P fee only to cover our costs of materials and labour. All our items are brand new and will arrive packed complete with the appropriate fittings. Buyers must insure that goods are signed for on delivery. Please check all goods upon arrival. Once goods are paid for you should expect delivery within the next 1 to 2 working days from the date of purchase. We do not guarantee what time your purchase is delivered. We can only guarantee which day the item is delivered. (SUBJECT TO CONDITIONS)

We ship to all UK mainland destinations, Northern Ireland, Republic of Ireland and the Isles. Please note shipping rates listed only applies to UK mainland destinations. The cost of delivery will vary for the Scottish Highlands, Northern Ireland, Republic of Ireland and all the Isles.You will need to email us on sales@my-bathroom.co.uk for a quote. Please ensure that you leave your daytime telephone number for our couriers. If you do not receive your purchase within this period or if you need to find out the exact day of delivery please call us on 0203-411-4154 or email us on sales@my-bathroom.co.uk

Returns Policy

Once the goods are delivered and signed for, they become your responsibility. Any transit damage to the goods, shortages or incorrect goods supplied must be noted upon delivery of the consignment and reported within 48 hours either by telephone or email. We will then redeliver your goods immediately without any question at no additional cost to you.

If you are not satisfied with your purchase or you bought the item in error you have the right to cancel your order with us within 7 days from date of delivery for a credit or refund. It is your responsibility to return any goods in pristine condition in its unopened, original box. You will be responsible for the cost of the return and the safe return of the goods. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, we reserve the right to arrange collection of the item from you and to charge you for such collection.

Please read the following terms before your purchase:

In the unlikely event that a manufacturing fault does occur we will try to replace any part(s) within 5 working days. If a part(s) cannot be replaced we shall endeavour to replace the purchased item with the same item or similar item (subject to stock).

We will pay any postage charges incurred for sending replacement part(s)or replacement item(s)due to any fault in manufacture to any UK mainland address.

We cannot be held responsible for any 3rd party costs or compensation in any way for damage to the item or any other goods during installation or delivery.  We provide a full refund for items purchased within 7 days if you are not completely satisfied as long as the item has not been installed and is in a condition where it is resaleable.

A 20% handling charge will be deducted from your purchase price to cover eBay & other relevant fees. (Minimum charge of £10.00 applies).

Please make sure when returning any item(s) that the items in question are in the condition you received them in with its original box and packaging.

The buyer is responsible for the cost of any goods returned and is responsible for the goods to be returned safely and securely.

If any goods are returned without due care and damage is caused during transit, we will not be obliged to offer you a refund, so please ensure that the item is packaged securely so that no damage can occur.

If you are sending any items back to us, please attach a covering letter with your contact details.

Terms & Conditions

We warranty and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us on 0203-411-4154 or email us on sales@my-bathroom.co.uk and we'll be happy to help.

Guarantee

For your peace of mind, all taps have a standard 5 year manufacturers guarantee against all manufacturing defects.      

We cannot be held responsible for any 3rd party costs or compensation in any way for damage to the item or any other goods during installation or delivery.       

We carry spare parts as standard in the event that these may be required.

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