I ACCEPT THE FOLLOWING WAYS OF PAYMENT
PAYPAL.......CHEQUES......... POSTAL ORDERS (for UK only)
Cheques and Crossed Postal Orders will take 5 to 7 working days to clear. If paying by post please include your EBay User ID, Items Purchased and Address. This will help get your items in the post faster.
International orders are welcome (PayPal only please) Please press ‘Request total from seller’ when ordering. Royal Mail Airmail costs will then be added including postage discount if buying more than 1 item. For orders over £41.00 Insurance is required.
I ALWAYS GET PROOF OF POSTING. Optional Recorded Delivery is offered at 72p and covers losses up to £41.00. For all orders over £41.00 Special Delivery option available. Please use Contact Seller through EBAY ONLY if Special Delivery is required.
We use bubble padded or board backed envelopes as appropriate for dispatching your items.
Some orders may be dispatched separately to avoid damage to your goods. Every effort is made to ensure that all items are securely packed before despatch.
Feedback. I believe good communication works well for both sides, so if you have a problem please do not leave negative feedback without giving me the chance to rectify the problem first. Thank you.
Please Email me with any questions you may have about any item we have on auction, I will try to answer it as soon as possible.
Please contact me within 3 days of the final bid to arrange payment options. A Non-paying Bidder Alert will be filed if payment is not received within 14 Days.
Parcels that are lost in transit:
There is a non receipt procedure to be followed and please note that, (as per Royal Mail policy), parcels are not classed as lost until 15 working days from the posting date has passed.
It is the buyer’s responsibility to ensure that the delivery address provided is complete and accurate. Claims for lost mail will not be accepted if it transpires that the delivery address given was not correct.
Please note.....If the PayPal delivery address given is different to the name and address details registered with EBay, then we reserve the right to refuse and return the payment. This is at our discretion and done in the interest of online security. In accordance with UK Distance Selling Regulations buyers should allow up to 28 days for the order to be completed.
What service is used to dispatch items?
All parcels are sent via Royal Mail or Courier depending on the size of the parcel and what is stated in the EBay listing.
Once posted, how long will it take to receive my parcel?
Royal Mail 1st class aims to deliver within 1-2 working days. This delivery time, however, is not guaranteed by Royal Mail and it may take longer than this at busy times.
My item has not arrived, what should I do?
Email us in the 1st instance so we are aware of the issue and can monitor the situation with you. Remember if we don't know, we can't help you.
Will you replace a lost item?
Depending on the cost of the order, i.e. under £41.00 then yes we will replace your lost order. Please ask for an insurance quote if ordering over £41.00.
Why does this take so long?
Royal Mail declare a parcel posted 1st class as lost after 15 working days from the posting date. At that point a claim can be submitted to Royal Mail and a replacement sent.
Submitting a claim with Royal Mail is very important. Why?
Because unfortunately there are a small minority of dishonest buyers who claim non receipt of items even though they have received their goods. Royal Mail log every address submitted on a lost mail claim into a database within their security department to help highlight any addresses which are regularly experiencing lost mail. Being aware of these addresses can help them deal with any security issues be it within Royal Mail or not.
Postal fraud is a serious offence and we will assist Royal Mail in any enquiries. As long as the delivery address provided to us was accurate and complete then all honest claims for lost mail will result in a replacement being sent at no extra cost. The only thing you will lose is a bit of time, not money.
Remember though that it is the buyer’s responsibility to provide a complete and accurate delivery address for all orders. Claims for lost mail will not be allowed where it transpires that the delivery address provided was not correct.
Instances of lost mail are just as frustrating for us as it is for you.
We can and will assist you as long as you are willing to work with us and give us the opportunity to help.