After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Returns policy details
All our products offered for sale on ebay are made to customer order and are either made according to customer’s own personal fabric and colour choice or made to measure (for this reason our products are not covered by the distance selling regulations) We do not carry manufactured stock for any of our Zippy products, everything is made to order. Please note, we only accept returns for items that have been received either faulty or damaged in transit. In the event that your purchase arrives faulty or damaged in transit, please contact seller within 3 week days of receipt via ebay message service giving full details and reason for wanting to return your purchase. You will be contacted by the seller and if necessary, suitable arrangements will be made for the collection of your return item, which must be securely packed (by you the buyer) in its original packaging in "unused" condition ready for collection or we may ask you to post the item back to us. Our return address can be found in the contact details at the bottom of all our listings. Once your returned item is delivered back to us, it will pass through our quality control department for inspection and will either be made good or replaced and returned to you as quickly as possible. We advise that you ask as many questions about a listed item before buying, especially in relation to size, fabric and colour etc. We offer a free fabric sampling service if you would like a fabric sample before you buy, send your request and your address to us by ebay message service. We are happy to send out fabric samples to you before you buy and advise you to take advantage of this free service in order to avoid confusion/disappointment with colour and fabric quality later. This service is "FREE OF CHARGE" for all UK customers. It might also help with your purchase, to read our customer feedback. Thank you for taking the time to read our returns policy and we hope you enjoy shopping with us on ebay. Remember if you have any questions please ask using ebay's messaging service before you buy. IMPORTANT please remember before to commit to buy, we do not accept unwanted items or items bought on impulse for refund. WHAT HAVE YOU AGREED TO? When you the buyer confirms and pays for their special order, you will have entered into a legally binding contract with us to manufacture the item you have purchased to your personal requirements for both fabric and colour. The terms of the contract are set out in our listing details and in agreeing to buy the goods you are accepting our terms. Please do not refuse delivery or return your purchase without first contacting us by ebay message.....If need be, you will be given a return code......unauthorised returns (that is parcels not showing a return code) will not be accepted by our warehouse staff and may incur a further charge.