1. We will only post to the address you have registered with PAYPAL - we use Paypal Postage to process Paypal payments and generate delivery labels. If you require a different delivery address you must register this address on Paypal and select it in the checkout process. We are not able to amend addresses manually.
2. If you make an 'echeque' payment we won’t receive the money from paypal for up to 2 weeks we don’t post anything until an echeque has cleared and we have cleared funds this is due to echeque payments frequently failing. To avoid making an echeque payment you need to register a debit or credit card with Paypal and get your account verified. 3. If you wish to pay by credit / debit card, please phone 0113 245 3097 with your details quoting your name & ebay item ordered
The quickest and easiest way of sending payment to us,
our registered PayPal address is firstname.lastname@example.org
If sending a cheque (payable to Band Supplies), please allow time to clear, and include your return address, including postcode, and the item/s required as this will speed up our sending process.
Please note : Items will not be sent until cheque has cleared, this will take at least 7 days.
Feedback is given as soon as feedback is received. If you have any issues with an item please contact us in the first instance before leaving feedback and leaving 5* ratings, as we will do our very best to resolve any issues relating to the actual item.
Any issues concerning non receipt of the item(s) or postal issues please refer to the postage & delivery terms and conditions below.
We ship worldwide* using the cheapest, most reliable service.
It is Royal Mail's responsibility for the delivery of item(s) and items that may get lost or damaged in the post is the responsibilty of Royal Mail and not ours at Band Supplies
Larger items will be sent via courier where we can track the item
*Small items only are sent via Royal Mail - Please contact us for a quote for larger items to be posted
All items will be securely shipped via a reliable source within 3 business/working days.
The date of dispatch will be displayed on the postage label, so if it takes a while to be delivered although this is very rare please check when we sent it before rating us, as once sent it is then the carriers responsibility to deliver within their stated times.
The majority of orders should arrive within 5-7 working days from shipment date but this is dependant on the carrier.
When your order is shipped, your eBay order status will be updated as dispatched
Please check this before emailing us asking if your order has been sent.
We want all of our customers to be happy with every purchase they make from us. Consequently, if you are not satisfied, we shall work with you until you are. Should you need to return an item, please review the complete details of our return policy below to determine if any special conditions apply.
We ONLY accept returns within 14 days of dispatch. If there is damage to the item (Non Electrical) with regards to manufacture then the customer must inform us within 1 day of receiving of the item either via email or eBay message. Failure to do so will result in non refund of total value of item.
After 10 days we will not be liable to refund. Please note we check every item before it is sent.
We do not accept rerurns on printed music unless the item is faulty. This is to protect copyright laws and the rights of the composer/arranger.
No refunds will be issued on items damaged due to shipping problems and any other situation beyond our control, If your order is damaged during shipping, you must take this up with the carrier as we will no be held liable.
Please note that the item must be returned in the same condition in its original packaging it was received. The customer is responsible for the return shipping expenses both-ways and there are no exceptions.
When returning an item please include your ebay user name and details reason for return or fault details.
If you do not include this information we can not issue a refund.