WHEN WILL MY ORDER BE DISPATCHED?
Our eBay listings are driven from live stocking updates that run every hour. However, there may be the odd occasion that an item is sold via another channel of our business before the eBay listings have been updated, when this happens, we will contact you as soon as possible to discuss the options available. Orders placed and paid for before 3.30pm will be dispatched same day.
HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?
Delivery methods used are economy services unless an express service specifically is paid for. Usually Royal Mail is very reliable and the item is delivered next working day or a couple of days after. However, this service can take up to 14 working days before the item can be declared as lost in the post. We have to allow Royal Mail the opportunity to deliver the item during this 14 day window before we can lodge any kind of complaint or investigation.
We find that most delays incurred by Royal Mail are caused because the item has been taking to the local sorting office and no card has been left due to the item not being a recorded delivery. Please check with your local Royal Mail depot as the item is most likely there due to the item being too big to go through a standard letter box. Please allow 14 working days for delivery before raising a claim with us.
CAN I CHANGE MY ADDRESS ONCE I'VE PLACED MY ORDER?
Please note, we run an automated system on eBay and the address details that come through to our system from eBay are the details you input at the checkout page and this is the address that we have to ship the order to. Please take care to ensure your address details are spaced correctly line by line in the appropriate fields otherwise the information may not come through to us correctly and it may delay your delivery.
I'VE ADDED A NOTE TO MY ORDER, CAN YOU VIEW IT?
Not always. As above, because of the automated system we operate and the sheer volume of orders we get, we CANNOT guarantee that we will see any eBay notes that you add to your purchase. If it is something vital to your order, please contact us via the eBay messaging system before purchasing.
I LIVE IN NORTHEN IRELAND, WILL FREE UK DELIVERY APPLY TO ME?
Please note, in some instances, even though delivery is free to 'UNITED KINGDOM', on certain products, a shipping fee may apply if you are in Northern Ireland, Isle Of Man, Isle Of Scilly, Isle Of Wight, Jersey, Guernsey & Scottish Highlands, please see the 'Postage and Payments' tab within the listing for information before purchasing.
The easiest way to contact us is via the eBay message system, via this method, we endeavour to respond to your query WITHIN THREE HOURS during our working hours*.
Need to talk to someone? Department contact information below:
Customer Service Line: 0843 208 2182
Our full address is:
75 Ash Road South,
Wrexham Industrial Estate,
OS map ref; SJ381500
Monday – Saturday: 8.30am – 5.30pm
BANK HOLIDAYS: CLOSED
* PLEASE NOTE: Messages sent outside the working hours will be answered as quickly as possible during the next working day. Also, during periods of high demand, there may be additional delays in us responding.
Uber Kids' parent company was established and founded in 1971, it now employs over 130 people and has an enviable reputation for first class customer service. Our core principles of offering the best known brands and highly regarded products, top quality service with highly focussed and experienced advisors, as well as rapid availability are as important to Uber Kids today as they were to us in the beginning.
This philosophy has been very much embraced by the team at Uber Kids. Our range of Pushchairs, Car Seats and accessories boasts some of the most renowned names and leading brands from all over the World, you will find the essentials you need to get you equipped for the ones you care about, whether this is your first or your tenth!
Within a staff totalling over 130, is a dedicated Uber Kids team, who are parents themselves and know the value placed in the products they sell. This is why the Online Store has been designed to offer clear images and descriptions so the information you require to make a decision is displayed, whilst the team are also on hand by telephone to offer a guide if you require any further information.
We strive to make your purchasing experience an enjoyable and hassle-free one. Our impressive 140,000 sq.ft. Superstore and warehousing facility in Wrexham, North Wales allows us to carry around £8 million worth of stock at all times, totalling over 200,000 lines. From this, any stock item ordered before 4pm is generally available for same day despatch to anywhere in the World. If you are in the UK, our next day delivery option means you get the goods when you want them. Our rapid despatch and no quibble money-back guarantee are here to give you the customer real confidence when ordering - You can count on us!
We fulfil your order quickly and efficiently from stock. However, in some instances during high demand, our stocks can run short and delivery times can be up to 10-14 working days. We will always advise of any delays at the time of placing your order and offer alternatives where applicable.
Shipping on all items in our eBay store is FREE to MAINLAND UK!* However, we will ship anywhere in the world and we have a variety of highly competitive delivery options available to suit any shape, size and value of order. Some locations has shipping costs included within the listing, however, please contact us before purchasing via the eBay messaging system with your requirements and we will provide you with an accurate shipping quotation.
IMPORTANT: Please note, we are unable to ship liquids and pressurised containers outside mainland UK.
* PLEASE NOTE: Free delivery is for UK mainland only and does NOT include Northern Ireland, Scottish Highlands, Isle of Man, Isle of Scilly, Isle of Wight, Jersey and Guernsey. Also, the free of charge shipping means orders will be sent via the most cost effective means possible, usually economy courier or 2nd class post. Express and guaranteed services will need to be selected and paid for at time of ordering.
Goods deemed unsuitable may be returned for a refund, credit or exchange if they are returned to us within 7 a day period of receipt of the goods, subject to the following:
- The cost of postage and packaging to return the item to us is paid by you, the customer
- Items are as new, in a resalable condition and complete with original packaging
- Items are to be returned unused and in their original condition
- Items returned to Uber Kids after seven days from receipt of the goods may be subject to a restocking charge of not less than 10% (this does not affect your statutory rights).
All returns for items purchased via our eBay store need to be done through the Resolution Centre within eBay. If you wish to return an item, request a return and we will respond and issue you a returns authorisation number. When returning the item(s) to us, please include the following information:
- Your name and address
- Account number (this will be on your original invoice)
- Order reference number (this will be on your original invoice)
- Reason for return
- RMA number obtained through the eBay resolution centre
We cannot accept responsibility for returned parcels which are undelivered or damaged in transit back to us. Please retain your proof of postage etc.. as you may require it in the event of a claim with your carrier.
We can arrange collections for items to be returned to us as long as they are from mainland UK and weigh no more than 30kgs at a cost of £14.99. Please contact us for details.