Return & Refund Policy
Your satisfaction is our eternal pursuit and up-most concern. If there is any problem with our items, please do contact us first before return or leaving any negative feedback. We will do our best to solve problems and satisfy you.
We only accept return or exchange in original condition. For return or exchange, please make sure items are in their original condition- unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with other intact attachment.
·Intimates, headpieces and Jewelry are final sale. No quality problem, no return or exchange.
Important Note: Please do contact us before return. Otherwise, your return might be neglected, if return without our prior authorization.
1. Color Deviation Issues:
Color representation varies by monitors. There is also slight chromatic aberration by camera between color in photos and real dress color. Colors are subject to the actual dresses you get. For color deviation caused by monitors or cameras, it doesn't belong to quality defect, sorry that we don' t accept return or refund in such case.
2.Procedures of Return and Refund
•For any items, if there is any problem, please contact us within 3 days after receiving the items. You may need to send us some persuasive pictures or video to show the defect, wrong size/color, etc. Once it is verified, you can send the item back to us after our authorization.
•We will send you our return address. It is required that the product should be sent back to us in 7 days after the return request is confirmed.
•Customer is responsible for all return shipping fees, except those out of defective quality problem. In that case, return shipping fee will be prepaid on buyers' part, and reimbursed by us when refund according to the actual shipping receipt.
•Please email us the return information including shipping courier and tracking number within 7 days after you get our confirmation of return authorization.
•We will give you corresponding refund in 3-7 days after we receive returned item. Refund is processed upon confirmation and inspection of the return. Please allow up to 7 business days for the refund to appear on your credit card statement or Paypal account. Your bank or payment service may levy a small transaction charge. An e-mail notification will be sent to your email after refund is done.
Important Note: For customers' protection, please send return via a shipping service that can be tracked, such as Registered USPS, FedEx, UPS, DHL or other trackable post. Please be sure to keep shipping receipt, as well as the tracking information associated with the item(s) returned. We cannot guarantee refunds for returns sent via a non-trackable method.
Thank you for understanding!