Mira Escape 9.8kW Thermostatic Electric Shower 9.8kw Satin & Chrome

Mira Escape 9.8kW Thermostatic Electric Shower 9.8kw Satin & Chrome

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• Plumbworld FAQs
• Payment
• About Us
• Shipping
• Returns

Plumbworld FAQs

Q - How long does delivery take? 

A - We aim to deliver all orders as quickly as possible, but we are unable to guarantee delivery times. Any delivery times quoted within the item descriptions are only guidelines and more accurate dates will be given once your order has been processed.

Q - Can I combine more than one item under the same carriage charge? 

A - Yes. If you are planning on buying more than one item from us and want to combine them all under one carriage charge then please do not pay for the first item straight away. Wait until you have won all the items you require then pay for them all at the same time under the same payment. This will mean you only pay one carriage charge. If you pay for each item individually then you will pay carriage for each item. BUT PLEASE DO NOT LEAVE ANY ITEMS UNPAID FOR MORE THAN 14 DAYS, OTHERWISE THIS MAY RESULT IN UNPAID ITEM DISPUTES BEING OPENED AGAINST YOU.

Q - Can I collect?

A - Unfortunately all items we offer are available for delivery only. We are unable to offer a collection service.

Q - Can I make you an offer for an item?

A - Any offers made outside of the eBay marketplace will not be accepted. We do not accept offers for items via e-mails.

Q - Can I have more than one of the items if I win?

A - Each auction is for a single item, and that is all we can offer. If you require more than one you will need to bid or buy from one of the other listings.

Q - Can I pay by cheque or bank transfer?

A - Unfortunately not, we only accept payment via credit/debit card or PayPal.

Q - Can I pay over the phone?

A - We offer a secure eBay checkout and all payments are processed via that checkout, payment over the phone is not possible.

Q - I have purchased some items from the Plumbworld retails website, can I combine these with my eBay items under one order?

A - I am afraid we are unable to combine items ordered on the Plumbworld website with items ordered via eBay.

• Plumbworld FAQs
• Payment
• About Us
• Shipping
• Returns

Payment

We accept payment by PAYPAL.

Once an auction finishes our system will send an Invoice with detailed payment information to your REGISTERED E-BAY E-MAIL ADDRESS. Please make sure the e-mail address you have registered is correct.

• Plumbworld FAQs
• Payment
• About Us
• Shipping
• Returns

About Us

Plumbworld have been trading online since 1999 and are now the UK's largest online specialist retailer of bathroom, plumbing and heating products, with annual sales approaching £15 million.

Our website was recently confirmed as one of the ten busiest online shops in the Home and Garden sector of the UK.

We pride ourselves on customer service and offering top quality products at the lowest possible prices and our eBay feedback backs this up

Enjoy your visit!

• Plumbworld FAQs
• Payment
• About Us
• Shipping
• Returns

Shipping

We take great care packaging every item to ensure safe shipment to you. We charge a postage fee only to cover our costs of materials and labour. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible.

 
This item is available for shipping within the United Kingdom ONLY.


The carriers will require a signature for the goods at the delivery address, so somebody needs to be there between 9.00 am and 6.00pm on the day of delivery. Deliveries are only made Monday to Friday.


We aim to deliver all orders as quickly as possible, but we are unable to guarantee delivery timescales. Any delivery times quoted in the item descriptions are only guidelines and more accurate dates will be given once your order has been processed.


All items are shipped to the address you have provided via the checkout.

On larger goods such as baths, bathroom suites etc the courier driver may require someone to help.

All items are for delivery ONLY, collection of orders is not possible.

• Plumbworld FAQs
• Payment
• About Us
• Shipping
• Returns

Returns

Returns Policy - Returns Form & Returns Number

Returns must be made with a completed returns form. These can be downloaded from the bottom of this page.. You must email returns@plumbworld.co.ukand request a returns number so that we know to expect your return. You agree that if you send a return to us without a returns form and returns number you will pay a £20 administration fee to cover the extra work involved in processing your return.

Returns Policy - Faulty Goods

We will refund the cost of the goods and the delivery charge, please contact customerservices@plumbworld.co.uk to arrange for the goods to be collected. All returns are tested and if the item proveds not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.

Checking Goods For Damage and Notifying Plumbworld

For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.

For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the drivers delivery note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email customerservices@plumbworld.co.uk with the details as soon as possible. If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.

If an item on a delivery is damaged, make a note of the damaged item on the   delivery paperwork and email customerservices@plumbworld.co.uk with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be   charged for the return and the redelivery of those items. 

Returns Policy - Changed Your Mind

If you change your mind about the product when you receive it you can return it at any time within 7 days for a full refund of the product cost. (30 days for products backed by our 100% satisfaction guarantee).

It is your responsibility to ensure that returned goods reach us in good condition.

We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.

PLEASE NOTE THAT IF YOU WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING 
THEN THE PRODUCT IS NO LONGER IN RESALEABLE CONDITION AND YOU WILL NOT BE REFUNDED.

To download a returns form (pdf) Click Here

To obtain a returns number please email: returns@plumbworld.co.uk