This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Office hours for telephone contact is 9am - 5pm Monday to Friday. An answering facility is available if we are unavailable to respond immediately to a call.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Distance Selling regulations
In the event of ordering the incorrect item or a change of mind, items can be exchanged or a refund provided the pack has not been opened and is returned in a re-saleable condition. Please contact us by email or post within 14 days of the date of receipt of your order to arrange this.
All returned items must be in an unopened and original condition for a refund excluding postage costs. Exchange or refund cannot be processed for any item that has been opened.
Postage for the return of items for exchange or refund is the responsibility of the buyer (excludes faulty goods). Please ensure that you obtain Proof of Posting for any items returned.
Careful attention is paid to the despatch of quality items however if you should inadvertently receive one that is faulty or sub-standard, please contact us immediately so that we may rectify the matter as quickly as possible in the form of exchange (subject to availability of item) or a refund, in accordance with your request.