This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
As part of your statutory rights, any item may be returned or cancelled within 7 days of receipt and sent back to us providing they are in its original unused
condition with any tags/packaging intact. You must notify us by email of your intention to cancel, stating your buyer User ID and the reason for the return. We
will then issue you with a returns number that you must quote on the parcel when returning the goods. If you return or cancel your order we reserve the right to
levy a 15% restocking fee or £10 (whichever is larger). Outgoing delivery is non refundable (In the case of Free P&P, we will charge the restocking fee to cover
this) and you will have to pay for the delivery back to us yourself. Returns cannot be accepted without prior authorisation and a returns authorisation number.
NB: CLOTHING PRODUCTS, we cannot accept returns that have been worn or tags removed due to hygiene reasons
We will not consider any not as described returns in relation to colour or design of product where we have provided an image of the actual product, this only
applies to issues with appearance.
We check all items during the packaging orders, however if goods are faulty or damaged upon delivery please email us with details and we will provide return/
replacement details. Any fault/damage claims have to reported within 24 hours of receipt, any claims outside this period will be rejected
We can only accept returns by mail as our office and warehouse are located separately