This is a genuine Superdry item for sale.
Please use ebay messages for all communication. We work office hours Monday to Friday 9am till 5pm, any questions received out of these hours will be answered the next working day.
All buyers are restricted to buying no more than 5 items in a 10 day period. New eBay members with a feed back of 0 or less please send us a message including a contact number before bidding.
We aim to pack and dispatch all our items within 48 hours of payment (Monday to Friday). A signature is required on delivery. Items won over the weekend will usually be dispatched on Monday.
WE DO OFFER COMBINED DELIVERY DEALS.
For the UK, the first item gets charged at full cost, and then we deduct £2 from each additional item's delivery and packaging fees.
For worldwide, the first item gets charged at full cost, then we deduct £3 from each additional item's delivery and packaging fees.
NOTE: Only items with a delivery charge greater than £2 are eligible for combined postage discount.
These discounts will be automatically applied by eBay’s invoicing system. All items must be paid for together, on the same invoice, to benefit from combined delivery and packaging discount.
For examples of how combined postage discount is applied please click here.
We accept returns if the item does not fit or if the item is not 100% as described by us. We will happily refund the full price of the item, once it has been returned and checked. Exchanges are subject to availability. Where replacement stock is not available a refund will be issued for your item.
Please contact us if you receive a faulty item, we can then supply you with a pre paid label for you to return the item free of charge. If you do not use the pre paid label we have sent to you, we will not be liable for any postage costs you incur. Please note if you do not contact us regarding this, we cannot reimburse any postage costs you incur.
Please inform us of any problems within 48 hours of receipt of your item using the ebay resolution centre. A return address is provided as part of this process.
For assistance filing a return request please see the following ebay help page: Requesting A Return.
The item must be returned to us, in it's original condition, within 14 days of you receiving it. A refund will be issued within 5 working days of receipt of the returned item. Please do not contact us regarding your refund before 5 days have passed.
We advise you to use recorded delivery, or a delivery service that can be tracked and traced, as parcels that do not arrive back to us cannot be refunded by us.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'.
Postage charges will not be refunded unless goods are faulty or the wrong item has been shipped. Returns can only be accepted via post or courier; we do not offer a collection service.
Please contact us before leaving any negative feedback and enable us to rectify any problems with your order.
If in doubt, contact us via the ebay message system before buying.