Payment:

Paypal is our Preferred Method of Payment.

We accept payment from Confirmed and Verified Paypal Accounts only. We dont charge our buyers extra.

Shipping:

We always aim to despatch your goods within 24 hours of receipt of your order. If this is not possible we will contact you to keep you informed.  Delivery is normally 2-5 working days. With the exception of Kids bikes between 12" and 16" wheels, all cycles are fully built to British Standard BS6102 and inspected by one of our CyTech qualified technicians. When you receive your new bike, all you will need to do before you ride it is attach the pedals and straighten the handlebar. To help you we provide a quick and easy step-by-step guide with each new bike.

While Kids bikes arrive unassembled they are quick and easy to put together mainly because they do not have gears. They to come with a manufacturers handbook to help with assembly and if there are any technical queries you can call and speak to one of our technical advisors for assistance.

Courier costs are for mainland UK only !

Returns:

If you are unhappy with your purchase, simply return your item/s to us in their original packaging within 7 days of receipt. Please include the returns sheet to provide us with your details and to let us know the reason for the return.

We will refund the item(s) minus any postage paid and any refund charges that may be imposed by your credit card company. You will be responsible for the returned product(s) until they reach us. Therefore, we recommend you use a delivery service that insures you for the value of the goods.

If you received something different from what you ordered, please return this within 30 working days in its original packaging and unused and there will be no charges.

About Us:

Wheelies Direct have been involved in the cycle industry in many guises since 1982. We are excited to bring our extensive range and product knowledge, backed up by our excellent customer service level to Ebay.

Unlike most Ebay bike stores we buy stock exclusively for Ebay and only advertise goods we have available for you to buy, so you can expect a fast and efficient service. We have a dedicated direct telephone line exclusively for Ebay sales and queries.

We employ a team of fully qualified Cytech mechanics, who build all the bikes we send out. On arrival all you will need to do is straighten the handlebars and attach the pedals.

Contact Us:

We pride ourselves on our excellent customer service. If you have any problems or queries regarding a product, contact us and we will resolve the issue immediately. We can be contacted during business hours via the following methods. Our return policy is listed below.

Tel - 01792 560655