Terms of Sale
Payment is expected within 5 days of auction close, unless prior arrangements had been made. If payment is not received within 7 days a Non-Paying Bidder (NPB) warning will be filed with eBay (eBay charge fees whether the buyer pays or not). A negative feedback will be left if the buyer does not answer the NPB warning within 10 days. I am a reasonable person and as long as the communication channels are open and clear, I have no problems accommodating special circumstances. By entering a bid, you are entering into a legal binding contract to purchasing the item described above.
At Quality Products Direct we ship domestically to Europe and where possible internationally so whether you are in the UK, Germany or the Falkland Islands we will endeavour to send your Quality Product Direct to your door, provided we can send it tracked. Please note we charge accordingly for international postage, we charge you what it costs us to send your item we can't be fairer than that.
For orders shipped within the UK:
1. FREE Nationwide postage
2. On most items there will be a 24hr service option, this service will attract an additional fee which must be paid at the time of purchase
3. Your item will be marked as despatched within your "myEbay" page
4. Where applicable you will receive tracking information
5. All tracked items will require a signature so please ensure that you are available to sign for your product
6. If you are unable to track your product or it does not arrive after the specified delivery time please contact us
For orders shipped outside the UK:
1. Free postage is only applicable to items shipped within the UK
2. Quality Products Direct will endeavour to get your quality product directly to your door currently we ship to Ireland, France, Germany, Spain and Switzerland.
3. If you place an order with us and we cannot ship your item to you a full refund will be given to you, reasons that we are unable to ship to you could be impractical size, costs or delivery times.
4. We reserve the right to refuse delivery, if it costs more to send the item than was charged in the listing we will contact you to arrange extra payment or to give you a full refund. We always send our quality products by the most cost effective tracked method available.
5. Where applicable tracking information will be supplied
6. All tracked items will require a signature so please ensure that you are available to sign for your product
7. Quality Products Direct is not responsible for any VAT Customs or Duty that is payable at your end
8. If you are unable to track your product or it does not arrive after the specified delivery time please contact us
Return or exchange an item - we offer a 100% money back no quibble guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and undamaged.
To return or cancel an item please -
"Request a return in the eBay Resolution Centre, Follow this path > myeBay > Won > Select the item you want to return > Return this item > and follow the on screen instructions".
This ensures that your case is tracked on eBay and by all parties. Please make sure the returns slip is sent with your package for a speedy refund or replacement.
Quality Products Direct is based in Belfast within the United Kingdom. We pride ourselves on our strong relationships with both
customers and suppliers. We place great importance on not only supplying high quality products but also providing excellent customer
service. Our goal is to provide the best value for money to our customers without compromising on quality, this in turn will mean
we are not always the cheapest but we will always provide the highest quality items and the most efficient service.