Please note we use either Parcel Force or Royal
Mail for all of our deliveries in England & Wales. We charge postage based
upon weight and volume.
Our charges cover the cost of getting the item
to you, please note we will always try and combine postage where we can but due
to the nature of some of our sales we don’t combine postage on auctions.
If you require delivery to another address
other than that which is registered to your Ebay/Paypal account we can do this
but please add it at the checkout stage of payment.
Parcel Force deliveries will need a signature
and they will leave a card if you are not in and try again the following day.
After this you will be responsible for phoning them and re-arranging delivery
or collection from your local depot. After 21 days the parcel will be returned
to us and we will refund you less the postage charges.
If you do not receive your delivery within the
timescale stated please contact us through Ebay and we will do our best to
chase this up our end.
Please note that at busy times we aim to get
your product to you by the date stated but this can sometimes be a little
later. Use the expected date as an approx. date we aim to always beat this time
but Christmas, easter etc when we are not in the office for a few days this can
sometimes be a little longer. We aim to get everything despatched and delivered
If you have any special requirements or need a
bulk price please feel free to contact our sales office on 01258 457000 or
email us at email@example.com
Our office hours are Mon – Fri 09.00 till 17.00
Outside of these hours we try and respond as
quickly as we can and we try and monitor the messages outside of these hours
but we will always get back to you as soon as physically possible.
We are happy to accept items back if there is a
problem. If the item is faulty we will credit you in full.
If the item just isn’t what you are after then
we reserve the right to charge a re-stocking charge of 25% and also the postage
Please message us before returning any products
as we have a very busy stores dept and any items that arrive back here without
authorisation we cannot accept responsibility for.
PLEASE ONLY LEAVE 5 STAR POSITIVE FEEDBACK.
IF YOU FEEL WE DON’T DESERVE IT THEN WHY NOT
CONTACT US AND LET US RESOLVE THE ISSUE SO THAT YOU CAN LEAVE US 5 STAR
THANK YOU FOR CHOOSING TO BUY YOUR PRODUCT FROM