MUST HAVE GADGETS ~ The boring but important stuff.....
Payments ~ We only ever accept payment via PayPal and we only ever despatch to the address they supply us with your payment, for obvious security reasons. Requests for different delivery addresses via separate email are not accepted, so please make sure the correct delivery address is chosen from the ones on file at PayPal when making your payment.
Despatch ~ We despatch purchases very quickly, within one working day and wherever possible the same day. Over 95% of purchases made before 1pm Monday to Friday are despatched that day. We only despatch to UK addresses.
Courier ~ We use Royal Mail for most parcels. Please remember to allow for their expect delivery times when making a purchase and not presume ebay s expected delivery times are guaranteed! Standard & Signed For 2nd class post now takes 3 to 6 working days (Monday to Friday only. Not Bank Holidays). 1st class & 1st class Signed For 1 to 3 working days. Special Delivery is by 1pm next working day after despatch. Parcel Force 24 is next working day & Parcel Force 48 is two working days from despatch. We reserve the right on larger orders to split purchases into multiple parcels, or upgrade the delivery method, at our expense, if required
Warranty ~ We offer a basic 30 day warranty on all our products unless clearly stated in the main text of the advert. In the unlikely event of a problem with your purchase please email us via the ebay message centre for advice. We pay the return postage if an item is faulty and sent back via the method we requested.
Returns ~ If on arrival you change your mind please just return the product in the condition supplied ie unworn and/or unused, to our return address with your name & ebay id clearly enclosed and we will issue a refund on arrival. We regret we do not refund return postage costs in this scenario.
Online Opening Hours ~ We are online Monday to Friday from 6am to 1pm. We are closed at weekends and on Bank Holidays. Being a small family business we are often on line at other times.!
Any Questions ~ just email us either via the ebay message centre or at firstname.lastname@example.org and we will always get back to you within one working day, usually within a few minutes when on line!
Feedback ~ All our feedback is generated on our behalf by ebay directly. As soon as we receive positive feedback the system will automatically return the compliment.
Our business is based on the quality & price of our items, our level of service and our speed of despatch. We would never knowingly send out any item that is damaged, faulty or incorrectly described, so if you do have a problem please do not leave neutral or negative feedback or less than 5 stars until you have emailed us with your concerns and we have not reacted as you would expect from a caring Company. If we are not told about a problem then we cannot solve that problem, so please email first to see if we can put matters right...we always do.
Must Have Gadgets is a trading name of Gizmotechnics Ltd E&oe