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Hitari Trade Limited is an online retailer of gaming consoles, games, accessories, gadgets, toys and other products that we keep introducing on a daily basis.

The business started trading in 2004 in the UK, and has grown through providing our customers with excellent customer service and fast Next Day delivery which is usually provided Free of charge unless stated otherwise.

We operate from the UK mainland, supported by e-Commerce websites and our eBay UK shop where we list most of our products for customers to bid, buy now and compare prices. We sell mainly to UK and Europe and currently expanding to cover other non-European countries such as Australia, USA and Canada.

We offer the largest Nintendo Wii, Xbox 360 and PlayStation 3 bundles and also able to cater for special orders if you are unable to find what you would like from all our available bundles and packages.

We are a fully registered limited company in the UK and Ireland.
Company Registration No: 715099
VAT No: GB 989 6830 38

Shipping:

Orders received before 3pm are usually dispatched on the same day. Any Orders received after 3pm will be dispatched within 1 working day. The Delivery service used is specified on the listing description.
Please allow 10 working days from dispatch of your order before notifying us of any late deliveries unless it is dispatched via DPD which you will need to allow no more than 3 days.
Large and/or expensive items are usually dispatched via DPD UK Next Day Delivery Service.

Offshore Areas Delivery Charge:
Northern Ireland, Channel Isles,
Scottish Highlands & Islands and Isle of Man
£10 for Two Day Delivery
£22 for Next Day Delivery

Europe Delivery Charges:
France, Belgium, Germany, Luxembourg, Netherlands, Republic of Ireland, Austria, Denmark, Liechtenstein, Switzerland, Czech Republic, Italy, Slovakia, Spain - £19.99

Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden - £24.99

We accept payment by PayPal, Credit or Debit Cards and Uncrossed Postal Orders. We do not entertain payment by personal or cheque.
By PayPal - We prefer payment by verified PayPal accounts with a confirmed address. So, please make sure you verify your address with PayPal to avoid any delays in processing your order.
By Credit or Debit Cards - Please email us your name, full billing & delivery addresses and telephone number including details of the item you have purchased via eBay and we will contact you within 24hr to take a payment over the phone.
By Uncrossed Postal Order - Please post the “Uncrossed” Postal Order to the postal address specified on Contact Us Box. To avoid any further delay in dispatching your order, you must request an “Uncrossed” Postal Order from the Post Office.

Warranty:

Most items come with a 12 Month Manufacturer’s Warranty covering manufacturing defects only. This warranty excludes any damage caused by the user.
If your item develops a fault due to a manufacturing defect please get in contact with us via eBay messaging service.
Please note that you are responsible for the cost of return postage in any instance. We can only refund or replace items we actually receive. To guarantee receipt you should return the item by a signed for service; this will provide you with a proof of receipt. All Returns are processed within 5 working days of receipt at our Return Department. Please ensure you include your eBay user ID, listing number and reason for return; otherwise the refund will be delayed.

Further details: view our Returns page.

Returns:

Hitari Trade operates a 14 day returns policy to ensure 100% satisfaction guarantee.

Any item purchased from Hitari Trade may be returned for refund or exchange within 14 days of the dispatch date, providing that the item still unused, unopened and in its original condition.

Please contact us first before you return any item.

Once item is received, it will be inspected and if confirmed unused unopened and in its original condition, we will exchange it or issue a full refund as per your request minus the initial postage cost.

Enquiries by post should be sent to:
Hitari Trade Limited
Unit 13 Magreal Industrial Estate
Freeth Street
Birmingham
West Midlands
B16 0QZ
United Kingdom

Tel. 0844 318 9601
Email: info@hitaritrade.co.uk