FREQUENTLY ASKED QUESTIONS (FAQs)
SHIPPING & DELIVERY
: WE ARE A UK BASED COMPANY.
WE SHIP DAILY (MONDAY TO FRIDAY) FROM THE UK AND FROM OUR OFFSHORE
Most DVDs under £20 are shipped from offshore are
VAT free and sent by 1st class
post. Delivery time to UK and most European destinations is 3 to 4
working days. We do not have provision for Recorded / Registered
Delivery on these items. Multiple orders are posted individually
as combined packages
will (in most cases) exceed the VAT free threshold. This also
minimises the possibility of import taxes to some European
destinations. There are no import taxes for UK customers.
All DVDs over £20 and a few under £20 are shipped from
our UK warehouse and include VAT. DVDs over £100 will be sent by
INTERNATIONAL SHIPPING :
We ship to UK,
Europe, Turkey, Israel, Australia, New Zealand, Canada and the USA. We do not ship to other
Where Customs Labels are required we will show actual values. We
cannot show the item as a gift, as second hand or at a lower price.
OUR DVDS ARE PURCHASED AS BRAND NEW - WE DO NOT SELL SECOND HAND, EX RENTAL DISCS,
COPIES OR ASIAN IMPORTS.
They are as you would expect to purchase in a
High Street store and are in the original manufacturers case/box.
SEALED / UNSEALED DVDs: DVDs will be
dispatched as supplied by the manufacturer. Most DVDs (95%+) are now
made with cellophane seals but please be aware that some titles are
still manufactured unsealed. We are not able to check individual
DVDs prior to purchase.
Multiple purchases are limited to a maximum of 9
copies per buyer.
UK BUYERS: UK P&P is free (except for
some box sets). Multiple purchases may be sent in two or more
separate packages however we cannot offer reduced prices for
combined purchases under the current eBay
policy of free delivery of DVDs to the UK.
If you make multiple purchases please request an invoice before
making payment and before going through the eBay checkout. We cannot
combine items or reduce postage once they have been paid for individually.
DVDs sent from our offshore
warehouse and are VAT free. The warehouse is outside the European
Union and import tax may be payable in some countries. Business
purchasers please be aware that you may be charged VAT by your
country's Customs for items sent from our offshore warehouse.
We can only combine items in packages
that do not exceed the VAT free threshold. DVDs sent from our
UK warehouse include VAT and can be combined for reduced postage.
CHANGE OF DELIVERY
ADDRESS: If you need to change the delivery name/address
please add the details in the message field with your paypal
We accept payment by Paypal only. We do not accept any other form of
All items are sent by standard inland mail or Air Mail unless
they exceed £100. We do not have provision for Recorded or Special
Delivery from our offshore warehouse. There will be no tracking
numbers for items under £100 but we guarantee your purchase so this
is not necessary - see below.
We guarantee to send you a replacement or a refund if
your purchase does not arrive within 14 days from dispatch (European
and International buyers see below).
MY DVD HAS NOT
- WHAT DO I DO NOW?
Your purchases are
guaranteed with us. If your item has not arrived within 14 days (UK
purchasers) of dispatch we will either send you a replacement or
refund your purchase. European Buyers - we will re-send or replace
if not received after 21 days of dispatch (except Italy which is
28 days). International Buyers: we will re-send or replace if not
received after 6 weeks of dispatch. We cannot do anything
before these timescales as the Royal Mail will not concede that the
item is lost until then and we cannot make a claim against them
until then. The above is conditional on the buyer supplying a
correct delivery address.
If you have not received your item and 14 days
have not passed since dispatch, please be patient and wait for the
time to elapse. If 14 days have passed and still no delivery please
contact us via the eBay messaging system. If the item you have
ordered is larger than a standard letterbox we would advise you
check with your local sorting office (and neighbours) even if you
have not received a card from your postman.
MY PURCHASE HAS ARRIVED
DAMAGED: We will not knowingly
dispatch a damaged item, but cases and contents can occasionally
receive damage in transit. If this happens please contact us and we
will arrange for the item to be returned and a replacement sent out
to you (or a refund).
DVDs are packed and dispatched by our warehouse
staff in either a padded envelope or a box as appropriate. The
package will contain a dispatch note without prices. We cannot include other items or add notes to the outside of
We list pre-releases on eBay up to 28 days prior to their
official release date. They will be
dispatched on or just before the items release date. Pre-orders must be paid
within 3 days of ordering the DVD. i.e. if you
buy a pre-order item 3 weeks before its release date, you must
pay for it within 3 days as per usual
eBay guidelines. Please note that Release Dates do quite
frequently get put back. We will end the eBay listing if the new
date is beyond 28 days and we will endeavour to notify buyers.
Pease note that many music DVDs are NTSC encoded
(not PAL). Most European TVs/monitors can now accept an NTSC signal
but you may need to check before purchasing.
REGION 2 DVDs: What is region
This was imposed by the film studios due to the staggered theatrical
release of movies worldwide and to protect exclusive markets, region
coding was designed as a method of ensuring discs would be playable
only in certain geographical locations.
- Region 1: The US, US territories, Canada
- Region 2: Europe, Japan, Middle East,
Egypt, South Africa, Greenland
- Region 3: Taiwan, Korea, the Philippines,
Indonesia, Hong Kong
- Region 4: Mexico, South America, Central
America, Australia, New Zealand, Pacific Islands, Caribbean
- Region 5: Russia (former USSR), Eastern
Europe, India, most of Africa, North Korea, Mongolia
- Region 6: China
European law demands that any DVD player
bought within the EU (prior to any modification) will have Region 2 set as
it's default region. Any Region 2 disc available from us should therefore
be compatible with your player.
All Region 2 discs (excluding those designed solely for the Japanese
market) use the PAL broadcast standard.
European Buyers : Unless you have bought
a multi-region DVD player you should only purchase DVDs that are
Region 2 or Region 0.
International buyers : please ensure that you have
the means of playing Region 2 / PAL DVDs. We will not refund
purchases due to incompatibility with your equipment.
What is Region 0?
Also known as 'Region All' or 'Region Free', Region 0 discs are
compatible with any standard DVD player as they are specifically enabled for
all geographical areas. However, Region 0 discs are sometimes
encoded in NTSC (the American broadcast standard) rather than the
usual European PAL standard which will require a NTSC compatible TV
in order to ensure colour playback. In such a case, we will
endeavour to clearly label this in the item description.
PAL / NTSC
Most PC monitors are easily able to display PAL or NTSC output, but
if you use a 'TV-Out' port on your graphics card to pass the signal
to a TV set you'll need an NTSC-compatible TV for stable colour
playback of NTSC discs.
How do I watch DVDs on my PS2/PS3?
You should have no difficulties viewing Region 2 discs with your PS2/3. Like
DVD players purchased within the EU, European PS2/3 consoles are set
to play Region 2 discs as default. PS2/3 players bought
outside Europe will not play Region 2 DVDs.
How do I watch DVDs on my Xbox?
To view DVDs on your Xbox console you'll need the Microsoft DVD
Movie Playback Kit. Like DVD players purchased within the EU,
European Xbox consoles are set to play Region 2 discs as default.
Can I watch DVDs on my PC or laptop?
Since December 31, 1999, all DVD-ROM drives have been manufactured
with region restrictions, known as Region Protection Control (RPC2).
Like DVD players purchased within the EU, European law dictates that
DVD-ROM drives available are set to play Region 2 discs as default.
CONTACT US : We work Monday to
Friday 9:00 am to 5:00 pm and will endeavour to reply to all e-mails/messages
received. Please note that we cannot reply to e-mails received in
the evening or at weekends until the next working day.
We value our feedback rating. If you have a
problem with any item, please contact us first before leaving
negative feedback. In our experience, just about anything can be
resolved to the satisfaction of both parties.