As you can probably tell photography is not my strong point but honesty is, so if you have anything else you want to know? Just ask.
IF you have any problems with any of my items just let me know immediately and I'll sort it out. I have 5 figure feedback with very few negatives. This is because when occasionally there has been a problem I have always tried to sort it out! Though occasionally some buyers haven’t realised that if they contact me (or hopefully any seller) we actually want to sort out the problems. So PLEASE contact me if you are unhappy with my items or my service before leaving neutral or negative feedback. Give me a chance to put things right first!
Most of the problems I have had are because Royal Mail has lost the parcel. I do always get a proof of posting, but Royal Mail do not consider a parcel ‘lost’ until it is 15 days overdue (25 days for an over-seas parcel). Only THEN can I refund/replace etc. We have to allow Royal Mail to sort their problems first. But I feel it is only fair to say that apart from around the time of the strikes last year they have lost less than 30 parcels of mine - that's not bad really, considering how many I send out and I can tell from other sellers that this is a general problem.
Please note all Parcels posted through Royal Mail are insured for up to about £35 so for most of my items further insurance is not necessary.
It really hurts being left an unfair feedback. Please think about that if/when you leave negative feedback, I DO take it personally. I am honest, I bend over backwards sometimes to be reasonable, responsible and efficient but despite that as one of my buyers put it if it's not gold plated and delivered yesterday you can't please everyone! But I try hard to have only satisfied customers.
Please note I always try to post on the day or the day after I have received payment but life happens and so that is not always possible, but I try my best! I believe 95+% of my items are posted within 2 working days of payment. Here are a few feedback comments about speed of dispatch. (All these items were posted in the 2 week run-up to Christmas)
SUPERB SERVICE, ORDERED ON 23/12, ARRIVED 24/12. As described also, excellent.
Exceptionally prompt dispatch of goods, many thanks.
Ordered pm 23/12 arrived 0830 24/12! Great service!
Good communication, super quick delivery. Very many thanks !
Fantastic fast service. Thanks very much!
Delivery was so fast, it seemed to arrive as soon as I'd pressed confirm payment
Very very pleased with service, my item arrived less than 24 hrs after ordering!
Arrived next morning wow!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Lightning quick delivery item as described a1
Please note about once a month I am often away for a couple of days, usually with access to a computer so I can probably answer queries etc, my staff are able to post out 99% of items but I’m unable to deal with some queries or problems on those days. Sorry but these are my respite breaks (I have 2 disabled children) and these are absolutely vital!! I do try to take them so there is as little disruption to e bay buyers as possible.
Postage costs - I try to be very fair about postage costs. The good news is, that if you buy more than one item from me I will usually reduce postage costs AND the more you buy the more the reduction. Please see postage costs quoted for this item on this listing. The bad news - e bay’s calculator is not flexible enough to mesh with Royal Mail’s charges so if e bay doesn’t combine postage automatically, or if you buy several different items or even if you have bought more than 3 of any one item, ask for an invoice, that way I can combine the postage costs. (The main exceptions are things that weigh almost 1 kg going second class, as Royal Mail have a policy that anything over 1kg cannot go second class. So I have to post separate parcels anyway. The main culprit there are the 25 x tablecloths. ) But for several smaller items, this usually means you get a big reduction AND I can post them first class. Just be assured I will do my best for you. In the past I have refunded over-payments when new/naive buyers have paid too much. That is currently running at about 6 refunds per day. But please it is much easier and more efficient if you request an invoice before you pay. Again it's that honest streak in me! I'll never be a millionaire. :-)
Following feedback comments are all taken from comments received over approx only 2 weeks. And all in the exceptionally busy run up to Christmas. Please see that I try to please.
Fast delivery great e bayer a+ how it should be done many thanks merry Christmas
Super value & fab.comms. - 1 of the best E bayers I have dealt with - many thanks
Excellent e bayer-goes beyond what's expected thank you A++++++++++
Good communication, speedy delivery and trusted seller!!! great E bayer!!!
A trader you can trust, sorted problem promptly with no hassle. Thank you
E baying at it's best. Thank you for an easy, pleasant transaction.
Amazingly speedy delivery and lovely coms e bays very finest!!!!
Item as described from a genuine seller....recommended A++++++
Arrived quickly, as described – E bay as it should be. Thank you very much
Efficient, with a liberal helping of excellent. Recommended Seller. A+++++++++++
Absolutely faultless in all areas. Would (and have) recommend to all. A+++++++++
A fantastic company - can not rate highly enough!
Excellent communication, genuine seller.
Great item really pleased thanks very much great e bayer very helpful.
This lady HAS 2have a private line 2 the Almighty, extraordinary! Teach me 2 plez like U!!
The best e bay seller ever! Brilliant
Quick delivery, did everything to ensure I got my items and more THANK YOU!
Very understanding seller, will use again- many thanx
Very honest re: delivery details, accurate and excellent buy. Would use again.
Had problems with first package which was sorted immediatley! great ebayer, A+++
Excellent ebayer, great communication and attention to detail superb A++++++++++
Thank you for looking and happy buying. Diane :-)