Size Guide
| Casual Tops / Tee-Shirts |
|---|
| To Fit Chest | 36 | 38 / 40 | 42 | 44 | 46 | 48 |
| Sweatshirts / Knitwear |
|---|
| To Fit Chest | 36 | 38 / 40 | 42 | 44 | 46 | 48 |
| Shirts |
|---|
| To Fit Chest | 36 / 38 | 40 | 42 | 44 / 46 | 48 |
| Jeans / Trousers / Shorts |
|---|
| To Fit Waist | 30 | 32 | 34 | 36 | 38 |
| Inside Leg Regular | 32 | 32 | 32 | 32 | 32 |
| Inside Leg Long | 34 | 34 | 34 | 34 | 34 |
About Us
Joe Browns is a true lifestyle company, which was started in 1998 to offer something more exciting and more individual than the other clothing catalogues in the UK.
We offer stylish, laid back clothing for men and women plus original gifts and accessories that won't be found on the High Street. Our ethos is that life should be about living for the moment, getting out there and enjoying yourself - and our clothes reflect that.
It's about not having to try too hard. It's a confidence from within and we work hard so that the clothes we offer are akin to our beliefs.
The business continues to grow and long may it continue - over 500,000 customers can't be wrong!
Delivery Charges
Standard Postal Charges
This item ships free to UK addresses but additional alternative items and items shipped outside the UK are subject to postal charges. For additional alternative items shipped within the UK, the postal charge is £2.00.
If you return goods for exchange items, we won't charge you again when the exchange items are despatched.
Overseas Orders
Orders placed within Europe, but outside of the UK will be charged at £8.00.
Delivery charges to the rest of the world are charged at £12.00.
Shipping
Delivery Times
This item ships free to UK addresses but additional alternative items and items shipped outside the UK are subject to postal charges. For additional alternative items shipped within the UK, the postal charge is £2.00. There is only one charge regardless of how many items you order from this store.
Goods are despatched via the Hermes 48 hour service or via Royal Mail 2nd class post and although these are not guaranteed delivery services the majority of our items will be delivered within 3 to 5 working days Orders outside of the UK and Ireland may take a few extra days to be despatched and delivered.
Please be advised that delivery of parcels to business addresses can take longer than those sent to home addresses.
Also note that, unfortunately, we may have to wait up to 15 working days (or 25 working days for overseas orders) before we are able to refund or replace items missing in transit.
Delivery Address
A signature may be required upon delivery. If you are not at the delivery address to sign for the parcel, the couriers will attempt a further two deliveries and subsequently will return the parcel to ourselves. Please note our advisors cannot be held responsible if you are not at the delivery address to accept goods when they are delivered.
Delivery Locations
We deliver to the United Kingdom and Ireland plus the following overseas locations:
Europe: Armenia, Austria, Belgium, Belarus, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Isle Of Man, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
Rest Of World: Algeria, Australia, Bermuda, Brazil, British Virgin Islands, Canada, China, Ecuador, Egypt, Falkland Islands, Greenland, Guatemala, Hong Kong, India, Indonesia, Israel, Japan, Lebanon, Mauritius, New Zealand, Oman, Philippines, Qatar, Russia, Saudi Arabia, Seychelles, Singapore, South Africa, South Korea, Thailand, USA, United Arab Emirates, Zimbabwe.
Returns
Our returns policy
All goods can be returned to us for a full refund on the cost of goods or exchange within 21 days from the date of despatch providing they are unworn and unused, but we cannot accept returns of underwear unless faulty upon receipt. Please note that we do not provide a free returns service. We have considered offering a free returns service, although in our opinion there is no such thing as free postage - companies who give free postage simply include the costs in their original selling prices, whereas we prefer to be more open and charge you less for the goods, but kindly ask that you pay only to return goods you need to return, unless of course they are faulty or sent in error. Please ensure that you receive a proof of postage for your own records and have adequate insurance cover should the parcel be lost. Joe Browns can't be held responsible for lost parcels.
How to return goods
To return goods, simply fill out the reverse of the invoice, package the goods in suitable wrapping and return to us at the address on the reverse of the invoice. Please ensure the invoice is included with the goods and that you've marked on it what you're returning and why and list any items you require in exchange of those returned. If you no longer have the original invoice, please contact us with your full address, order number or customer number. If any items to be exchanged are more expensive than the original items, you will need to supply a daytime telephone number which allows us to contact you during office hours; this is so we can obtain payment details for the additional charges. If we cannot reach you, we will either leave a message or send a letter or email, asking for you to contact us.
Refunds
We will process your return as soon as possible, although we kindly ask you to leave anything up to 14 days for processing. You have a statutory right to have a full refund including the outbound postage and packing charges if you notify us within seven working days from the day after you receive your goods that you intend on returning to us your order in its entirety.
Faulty goods and goods sent in error
In the unlikely event that there is a problem with your order please don't hesitate to contact us as we will do everything we can to resolve any issues you may have. We don't expect you to pay to return faulty goods, or goods sent to you in error and we will therefore arrange a collection for you - all you need to do is contact us regarding the item in question and advise us of an address from where the item can be collected from, along with a telephone number that the couriers can call you on if necessary. Please note that we cannot specify a time or day that the collection will be made on.
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