POSTAGE, PACKING AND DISPATCH
The prices quoted are for FIRST CLASS posting. We charge the ACTUAL postage amount plus a small fee to cover packaging costs (materials and time) to help ensure your package arrives safely. We are VERY happy to combine P&P to save you money, please wait for an invoice before paying, so we can provide an accurate price. Some items cannot be sent together, due to different shapes, but we will do our best. WE REGRET WE ARE UNABLE TO COMBINE P&P ONCE YOU HAVE PAID SO ONCE YOU HAVE FINISHED SHOPPING PLEASE EITHER WAIT FOR YOUR INVOICE OF CLICK THE 'REQUEST TOTAL FROM SELLER' BUTTON. Alternatively, if you would like a quote for combined P&P before purchase, please ask!
If you prefer, we can also post by Second Class mail, or Signed For delivery, again please contact us for prices.
We aim to dispatch within 24 to 48 hours of your cleared payment being received, and will contact you to confirm your order has been dispatched.
Please make payment as soon as possible after purchase, but within 7 days. We prefer payment to be made by Paypal but can also accept a Cheque or Postal Order. However, please note we will not dispatch until the cheque has cleared which takes 5 working days.
RETURNS AND REFUNDS
We are confident you will be delighted with your purchase, and your satisfaction is very important to us. If you are not completely happy, you may return for a full refund. If the product is damaged or not as described, or the wrong item is sent (ie it is our error) then we will pay all postage costs, including the cost of return to us. However, if you decide you no longer require the product, it may be returned to us unopened and in a saleable condition for a refund, however, you will also be responsible for the cost of returning the item to us. It is VERY important you contact us, in either case within 7 days of receipt to let us know you will be returning goods. This is so we know to expect them, can advise you the best way of returning goods and also arrange the refund for you.