Please contact us within seven days of receipt if you have any issues or concerns with your item.
If we have not listed the item correctly, (for instance if we missed damage to an item, gave an incorrect part number or ascribed an inaccurate date), then we will refund you in full for your initial purchase price, delivery cost and your return postage to us.
If the item has been damaged in transit, we may ask you to send us photographic or digital images of the damage, to describe this damage in a letter to us and to store the goods whilst we progress a claim with the carrier. Reasonable costs on your part will be added to our claim against the carrier assuming appropriate insurance has been taken out.
We do not accept body jewellery back, (earrings, navel bars etc), unless they prove faulty on arrival.
If you are unhappy with your purchase in any other way, we will accept it back in the same condition that it was despatched to you, complete with all original retail packaging and/or labels and tags if applicable. In this case, all shipping costs will be deducted prior to a refund being effected.
Refunds will, where possible, be made in the same manner that the initial purchase was conducted. For instance, credit or debit card purchases will be refunded to the card that was used for the transaction, direct bank transfers will be refunded to the paying account, cheques will be refunded by cheque and cash or postal order transactions will be refunded by cheque.