Delivery sur-charge areas
All deliveries to the UK are the standard rate
apart from the below areas.
FOR THE FOLLOWING POSTCODE AREAS, AND LISTED AREAS
DELIVERY FOR YOUR AREA WILL BE £38.00
Northern Ireland,AB, PA, PH, IV, HS, ZE, KA, KW, FK
However for the below areas, delivery will be
Southern Ireland, The Shetland Islands, The Isle of
Wight, The Isle of Man, The Isle of Scilly, Jersey and The Channel Islands, Orkney
Despatch and damage
We Despatch all products on a Next day/Two day delivery service, unless stated otherwise.
All items are sent via a postal insured service for loss/damage.
If your item is damaged upon delivery, you must sign for the item as damaged/unchecked and let us know within 24hours of receiving your item.
If your item does not arrive within 2working days, please call us on 01582 879 588 so we can track your item.
As the item is sent through a third party courier, we do not know if there is a problem with the delivery.
If courier attempts delivery and you are not home, the courier will leave a calling card with your tracking information attached, you can then arrange a re-delivery for the next convenient day for you to receive it.
If you do not reply to the calling card, the courier will return the parcel after 5 days from the attempted delivery date. In this case there will be a re-delivery fee for the item to be resent, or a restocking fee taken if you decide to have a refund.
If the courier has difficulty finding your address, they will require a contact number for directions, if they do not have a contact number, they are unable to deliver the parcel. In this case, it is important you provide us with a daytime contact number, or ensure you contact us within 2working days if the item hasn't arrived.