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Returns Should there be a problem with your item, please get in touch immediately so that we can allocate a Returns Number where one is needed. please notify us of any returns requests within 14 days from recieving your item(s) The buyer is responsible for all return postage costs unless agreed otherwise. We will ensure your product is repaired, replaced, partly refunded or fully refunded solely at our discretion within a reasonable period of time. This does not affect your statutory rights. Under the distance selling regulations act you have the right to return any item purchased to us within 7 working days from receipt. Customers are responsible for all postage costs of returned items and must ensure all items are packed securely and returned to us in the same condition they were received. If you need to return anything to us, please use the address below. 1 Pound Cottages, Clacton Road, Thorrington, Colchester, Essex CO7 8EX Faulty, Incorrect or Damaged Goods. In the unlikely event your order is received faulty, incorrect or damaged please contact us immediately. We will ensure your product is repaired, replaced, partly refunded or fully refunded solely at our discretion within a reasonable period of time. This does not affect your statutory rights.