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For our customers peace-of-mind and in addition to Distance Selling Regulations, we offer a 14-day money-back guarantee. If you are not satisfied with your purchase within 14 days of receiving the item, we will issue a full refund. The item may only be returned for a refund in accordance with the following conditions: Product must be returned within 14 days from the date of receipt. We must be pre advised of your intention to return the item. You will be issued with a unique return reference number. The reference number and your eBay user name must be written on a piece of paper and enclosed with the returning item. Product must be unused, returned with the original packaging and in the same condition as it was received. The customer is liable for the cost of returning the unwanted item to us. We strongly advise that you obtain proof of postage. This can be either in the form of asking the post office for a Certificate of Posting or alternatively by sending the item by Recorded Mail. We cannot be held responsible for any returning items lost in the post. A full refund (including original postage costs paid) will be issued once the item is received back and its condition has been inspected. Any questions, just ask.