Things you need to know....
We aim to get your order to you as FAST AS POSSIBLE!
All orders are dispatched within 24 - 48 hours or sometimes the very same day of receiving your cleared payment. If paying by cheque or e-Cheque we will only dispatch your order once your cheque has cleared.
We offer various shipping services:
Royal Mail First Class - Delivered 1-3 Working Days Target by Royal Mail from dispatch*
Royal Mail Second Class - Delivered 3-5 Working Days Target by Royal Mail from dispatch*
Royal Mail collect from us daily, providing proof of collection/postage. Once Royal Mail have collected from us, we have no control over their speeds of service. Please bear this in mind when chasing your order.
*Royal Mail will not accept a claim for loss unless 15 working days or more have elapsed since the item was due to be delivered. In the event of a Failed Delivery / Lost Item case, you will need to file a P58 declaration with Royal Mail.
Courier Service: - Various lead times depending on product chosen.
Please also note working days do not include WEEKENDS and BANK HOLIDAYS.
Types of payment we can accept:
Paypal - Instant, Secure, Buyer Protection Included - If you are unable to pay via Paypal please contact us to arrange alternative payment.
Cheque - Please allow time for your cheque to clear. Please note we are unable to process cheques, credit cards or postal orders under £5.
Postal Orders - This payment type is considered cleared immediately
Credit/Debit Card - You can call us with your card payment details on 01279 876 519. Please have your eBay User ID to hand when calling.
Our aim is to maintain 100% Customer satisfaction. If for ANY reason you are not happy with your purchase, we will issue a full refund (excluding P&P or delivery charge) upon receipt of the returned goods, no questions asked. All items must be unused and in original undamaged packaging.
If the product returned is not in a resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item or deduct 20% from the original purchase price paid. We will refund your original delivery charge when a product is faulty or damaged and replacement is not available.
Contact us through Ebay Messaging and we will try to reply within 24 hours excluding Weekends & Bank Holidays. Ebay cases can take up to 30 days, so come to us first, it's much faster...
You can cancel your order within 14 days of receipt of goods. Please obtain a Returns Authorisation Number from us prior to returning your item.
This can be obtained by contacting us through Ebay Messages. Return postal / carriage charges will be paid by you as the buyer.
We leave feedback for all our customers soon after payment has been made.
After you have received your order and are happy with our service, would you kindly leave us Positive Feedback and a 5 Star Detailed Seller Rating please?
If you are not completely satisfied with any aspect of your order, please contact us before anything else.
We work hard to deliver 100% customer satisfaction, putting you, our customer first.