Return We aim to process returns within 2 working days of receipt of the return, refund can be issued by the following working day under the normal circumstances . If you are not satisfied with the purchase for any reason, you can return item back to us in an un-used state in the original packaging within 14 days of purchase and we'll issue refund to you or exchange minus postage cost. Any returns after this time will be subject to a restocking fee. Please note you MUST contact us before returning any part. This way your return can be processed promptly once it arrives back. If your item is faulty or was incorrectly sent you must contact our customer service department within 7 days for advice before returning the parcel and we will endeavour to get this resolved promptly. We are not responsible for any parcels lost in the post, so make sure all returns are posted by recorded post and you keep your receipt as proof of postage and tracking number. If you mistakenly made a purchase and wish to cancel the order before it is dispatched please contact us by phone or ebay message as quickly as possible. Customer Services: 0844 693 2449 Monday to Friday, 9.30am - 5:30pm. Fault All items must be installed by a qualified mechanic at a registered garage, failure to do this will invalidate any warranty and returns If the fault has developed within 28 days of deliver we will offer a refund, including postage costs or a replacement product once the original product has been returned to the Toyosports ltd team for assessment and verification of the fault. If the fault develops after 28 days but within the warranty period, normally 6 month unless specified in item description(ex: some items have 1 year warranty), please contact us via ebay message and we will repair or replace it once the original product has been returned to the Toyosports ltd team for assessment and verification of the fault. The 6 month warranty starts from the date of the original purchase and covers the product only. If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.