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Business seller information
Maplin Electronics Limited
Fax:0844 557 6001
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
RETURNS AND REFUNDS
We understand that there may be times you need to return a product to us. We set out below your legal right to return items to us together with information about our separate “Satisfaction Guarantee”:
We offer a 30 day money-back policy on all of our products except those set out in “Exclusions” below. If you wish to return an item that is not required please refer to the steps below. This is separate and in addition to any of the Consumer’s legal rights to cancel including the right set out in section 6.1 of the Conditions of Sale below.
The item must be in its original “as new” condition including instructions and accessories and also accompanied by a valid proof of purchase.
This may be returned to one of our many stores nationwide or you may call or email our customer service team to receive a returns authorisation number.
Return postage charges must be met by the Customer.
EXCLUSIONS FROM THE SATISFACTION GUARANTEE
Products that are not included within the 30 day satisfaction guarantee are:
Goods that have had their manufacturer’s warranty revoked by the breaking of the seal of the product, or registration or activation of software or SIM cards.
If the silver strip on the back of your Product Activation Key Card has been partially or completely damaged or removed.
The seal has been broken on any DVD’s, CD’s or software including games.
We do appreciate that you may wish to return a product to Maplin. If this does arise you may contact our helpful staff who can assist in resolving any issues.
However should you have cause to return a product to us, please see below for guidelines.
Please either return the item to a Maplin store or call our customer service team to obtain a returns authorisation number.
We do request the returned unit is accompanied with any accessories and a valid proof of purchase.
A return address is stated on the reverse of the despatch note or can be found in the Contact Us section on our website. We may offer a courier collection service for larger items.
Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.
Maplin may refuse the return of an item if it is not accompanied by a returns authorisation number. Please contact our customer service team to obtain this before the products return.
Any defects in goods that appear within 12 months (or as previously stated) and are due to faulty materials, workmanship or design will be made good by Maplin, either by repair, replacement or refund.
Maplin do reserve the right to inspect returned goods at our central returns centre, prior to a replacement or refund being completed.
Should you have any query regarding the delivery of your order, this should be made to Maplin within 30 calendar days after your order/despatch or from receiving a credit account statement.