This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Please ALWAYS read my item descriptions properly, and if something is unclear just contact me through ebay - I try very hard to give as much information as I possibly can, so that you know exactly what you are buying from me.
If you bought an item but are unhappy with it due to it being damaged or grossly misdescribed please CONTACT ME right away for return information. Items must be returned within 14 days of receipt in the exact condition as received. A refund (excluding any postage costs for unwanted/bought in error items), replacement or exchange to the same value will be given. If you have received a wrong item then you are entitled to a full refund (incl. postage costs), replacement or exchange. When you mail off the item(s) please retain a postal certificate/slip, if you can get it free of charge.
Custom orders are excluded from the refund policy. For handspun yarns you are very welcome to request a custom yarn sample at any time before you place a larger order.
I will be happy to answer all your questions within 24 hours. If you haven't heard from me by then I probably did not get your message. In this case please contact me again. You can e-mail me at all times at email@example.com .
I never ignore any e-mails, once I have received them.
Thank you kindly.