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Product Warranty: All products come with 1 Year warranty from the date of purchase. If it goes faulty within 12 months of purchase we will replace it free of charge as long as you send the item back to us on your cost. In case we do not have the same item or the equlient one we will refund you the orignal amount that you paid for the item that is the cost of the item + shipping charges that you paid to recieve the product that is if there was any shipping charges. 14 Days Money back Gurantee, no question ask. 14 days money back Guarantee SUBJECT to that you do not open the Product's seal or Use the item. That you will post the item back to us on your own cost in the same condition that it was posted to you. Once we do recieve the item we will refund you the amount you paid for the item + shipping charges that you paid to recieve the product that is if there was any shipping charges. How To Return Item Under 14 Days Money Back Guarantee? Subject to that you do not open the Package. (1) Go to http://stores.shop.ebay.co.uk/Safekom/Contact.html this page will explain in details how to Return the item. (2) Returned goods must be in their original packaging and unused condition. Goods will not be refunded if the seal is broken or it's been used. (3) The item for refund, replacement and repairs MUST be posted back to us on YOUR Cost (Buyer's pay for the postage to send it back) (4) Once we receive the item we will refund you the amount (Please note we issue refund only on Saturday, so you would need to wait for Saturday before you see the refund amount) What about item which is faulty after receiving the order? All products come with 12 months warranty from date of purchase. If it goes faulty within the 14 days contact us and we will replace or repair or refund if we can not replace or repair it for you. What happens if the item goes faulty after the 14 days? All products come with 12 months warranty from date of purchase. If it goes faulty contact us and we will replace or repair and send back to you on our cost. What Happen If I Buy The Item And It Does Not Work?? Before you buy the item read our item description especially the Specifications and compatibility, if in doubt please contact us and we are only happy to help. We reply within 30 Minutes to 1 Hour during our working hours 10AM to 6PM UK time What Happens If I Buy an Item And It Causes any Damage? We will not accept any Liability or claim, other then for replacing the item or refund as stated above. If you are in doubt, we advise that you hire a professional engineer to test before installing or using it. You may also see our feedback for this item to see if anyone has left negative feedback, You may also check other seller who is selling the similar item, you may wish to search the internet for it. Not all sellers may be pointing out the above but if you ask them they may advise you the same that they may not accept any responsibility if it causes any damage. Are we VAT Registered? We are UK VAT Registered Company (VAT No: 981654879) for further details go to http://stores.shop.ebay.co.uk/Safekom/VAT_Invoice.html Our contact details: Email: support (-@*) safekom.com (Please remove the brackets () - * and space from the email.) Support Tel: 020 3468 5915 Sales Tel: 020 3468 5914 Disclaimer When you sending back item for replace, repair or Refund we will not be responsible if the goods does not reach us. Note: Keep safe proof of your posting in case your goods goes missing you should be able to make claim against it. Please check with currier company for claims. Any returned items that have any signs of abuse or intentional damage will be refused and returned to sender at sender's cost. Thank you for reading the above. Should you find our terms and conditions unreasonable or in breach of United Kingdom LAW please contact us via contact page, and email us your comments.