SHIPPING / POSTAGE / DELIVERY
This item is in stock in our UK warehouse, and we despatch your order the same day where payment is received by 2pm. We do not despatch at weekends, therefore orders placed after 2pm on a Friday will be despatched on the following Monday, excluding bank holidays where this will be a Tuesday.
We use and offer various postal shipping methods. The choice for this listing can be seen on the postage and payments tab. The usual default shipping method is Royal Mail 2nd Class, however you can choose to upgrade this service at checkout, where available. International buyers can choose either Airmail or Airsure.
You will receive an automated email to confirm your item has been despatched.
If you have not received your item within the estimated delivery time and you may have not been at home to receive your parcel it is advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
Please note that we will only send goods to your registered PayPal address. Please ensure that your PayPal address is up to date before purchasing, as after the goods have been despatched, we do not accept responsibility for goods being sent to your old address.
We are able to combine postage and packaging cost for multiple purchases, please request the total from seller, do not pay and await our combined invoice. If you do make payment before receiving our invoice we are not able to offer a refund for the combination.
We accept payment via PayPal
VAT @ 20% is included in our pricing
We hope that you are pleased with your purchase from the eBuyGB, however we do understand that occasionally, you may need to return goods to us.
Goods are faulty on arrival
If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please contact us immediately on receipt of the order and let us know the problem, we may need a photograph and/or send a stamped addressed envelope for the return of the item.
Goods damaged on arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please contact us immediately with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace or refund them.
You Have Simply Changed Your Mind (Distance Selling Regulations)
If you have ordered goods from us, but then simply decided that you wish to cancel your order, you are entitled to do so and have any money that you have paid to us refunded.
In order to return an unwanted item, the following criteria must be met:
You must have contacted us in writing within 7 working days of receipt
The item must be in the original box and packaging
It is your responsibility to return the goods to us in a safe and secure manner and at your cost.
CONTACT DETAILS / CUSTOMER SERVICE
Office hours: Monday – Friday. 9am – 5.30pm.
Telephone number: 01606 704413
If you need to contact us, please use the contact the seller link or send us an email, we will endeavour to respond within a couple of hours, alternatively call us in our office hours.
EbuyGB have been trading online successfully since 2007. Our aim is to provide our customers with good products at reasonable prices and goal to offer 100% customer satisfaction.
We respect the ebay community and your valued feedback is appreciated. Upon receipt of positive feedback we will leave the same in return. However, if you do encounter a problem,
please contact us and we will so our upmost to resolve for you.