* For your own peace of mind, and Buyer Protection, we can only accept payment via PayPal.
* If you commit to buy a product and do not pay for it, we will delete the order after a period of 4 weeks.
* The total you pay is the total listed price at the time of order.
* For combined postage costs please commit to buy but do not pay, then request an invoice from the seller, we can then amend the P&P cost for you. We are not able to amend the P&P costs retrospectively.
* All orders are subject to stock availability at the time of shipping.
* All items are despatched by the end of the next working day from receipt of cleared payment.
* Working days are Monday to Friday (excluding public holidays).
* Failed delivery attempts will be carded; you must contact the courier to arrange re-delivery or collection.
* Failed deliveries returned to us will be refunded within 7 days less any initial delivery charges.
* We deliver to mainland UK and Highlands & Islands on Royal Mail items.
* We regret that we cannot deliver disposable helium cylinders to the Channel Islands, BFPO addresses, Isle of Man, Orkney, Shetland and Scottish Islands, P.O Box addresses or the Republic of Ireland.
* We do not offer a collection service.
* We can only deliver to the address on your eBay account at the time of order.
* Please ensure this address reflects your choice of delivery location
* We are unable to change delivery address details once you have paid.
* Please ensure you have an up to date daytime telephone number on your account should we need to contact you.
* Most of our items are sent either Royal Mail 1st or 2nd Class allow 3-5 working days for delivery
* Larger and or heavier items are sent via a 48 hour courier service (usually Fed-ex).
* You must notify us of your intent to cancel within 7 days of the date of delivery to your address.
* For an efficient and swift service contact us directly first or use the Returns Resolution Centre on eBay (not PayPal) to request a refund.
* Returned items must be in their original, re-saleable and unused condition complete with all parts, accessories and original packaging.
* A full refund of the order will be processed less any delivery charges.
* All return delivery costs are at the buyer's expense, unless the product is faulty and you have contacted us prior to the return to advise the item is faulty.
The above policies do not affect your statutory rights.