DISTANCE SELLING REGULATIONS 2000
The Distance Selling Regulations 2000 (DSR) apply to sales to private individuals (rather than business customers) who purchase by means of eBay’s ‘Buy it Now’ formats. The regulations specify that there is a period of 14 working days from receipt of the goods during which time the seller must be notified in writing of the buyers wish to cancel through email, fax or post. This provision does not apply to auction listed items or if the item has been collected from our premises.
This is not the same as having 14 days free approval. You have a ‘duty of care’ for the goods and the goods must be returned to us exactly as described in the listing, in the original packaging, with all original insets, instructions etc. Once you have used, assembled, inserted print cartridges or mounted on the wall you will be deemed to have accepted the item.
If an item is unwanted & thus a return is requested after the 14 day 'cooling off' period & where the item is supplied as ‘free post’ we will deduct a 20% restocking charge or an amount equivalent to the cost of the original postage (whichever is greater).
If you wish to return the goods under this provision and have notified us in writing, the goods must be send at the buyers own cost and received by us within 14 days of notification. There must be no additional writing or labels on the outside and the goods should be carefully taped up or rewrapped as necessary to protect the item when they are returned to us. Please note that in most cases you are responsible for the cost of return carriage, (unless the item is deemed faulty - see below for full details).
For your own protection ensure that you are using an insured, trackable service to return the goods as we will not be responsible for loss or transit damage that is evident and reported to the carrier when the package arrives. We will refund the full ‘Buy it Now’ price on undamaged goods as specified above.
Whist we endeavour to offer only top quality items there may be occasions when the item received is faulty in some way. Any damage known to us will be described in the listing. Please refer back to the original listing before raising your concerns with us.
On occasion we advertise goods which are described as ‘faulty’, ‘assumed faulty’ or ‘customer returns’. These goods cannot be returned under any circumstances.
If you believe on receipt of your item that it has a fault please first notify us within 14 days of receipt. If you have had the product for more than 14 days and it has developed a fault please contact us as soon as possible. In most cases a replacement is offered once we are satisfied that the fault does not rise from abuse or misuse of the product and a full or partial refund will only be offered in extreme cases or where the item is no longer in stock.
Items which cannot be returned include:
- Computer software, DVDs or CDs where the product is not sealed and unopened
- Items which cannot be resold for health and hygiene reasons once unwrapped (for example, body jewellery, mattresses, divans and personal grooming products)
- Printer ink cartridges which have been sold as ‘new’ and have been opened / partially used
If we have requested that the item be returned to us we will either; arrange a courier to collect the item from you, or, ask you to return the item and upon receipt of the item(s) we will refund the full cost of return postage. For your own protection ensure that you are using an insured trackable service to return the goods as we will not be responsible for loss or damage occurring through transit. If the item has clearly been damaged in the return transit the item will be returned to you so that you can make a claim.