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Business seller information
Poolkoi and Aquatics Limited
Return policy details
If goods are unwanted and not Faulty:
Goods can be returned in perfect, unused condition in their original packaging within 7 days of receipt. Please ensure adequate packaging is used to avoid damages.
Please use a signed for service as Poolkoi Pond Supplies accept no responsibility for goods returned to us that are not received, unless signed proof of delivery can be provided. All postage costs will be the responsibility of the purchaser.
On safe return of the product the purchase price of the goods excluding any post and packing charges and a 10% restocking fee will be refunded.
If goods are incorrect/damaged or faulty:
Please contact us by telephone on 0161 681 6940 immediately on receipt for details of returns procedure.