We're a genuine UK Registered Pharmacy based in Leicester, UK. All of our items are UK sourced and 99% come direct from the manufacturers. If you require any product that is not yet listed by us then feel free to give us a call on 0116 326 4273 and we will source it for you at the best possible price. Thanks for viewing our listing - Please feel free to checkout our other items in our web-shop.
We accept payment over the telephone by: Credit or Debit Cards. All Auction and "Buy It Now" prices include VAT. We also accept Paypal, Bank transfer and Postal Orders. We will deliver to a Paypal Confirmed (Verified) Address Only, Please ensure this is correct before bidding. If you want to pay by a bank transfer, please contact us for our bank details. Payments must be received within 3 days of the end of the Auction/Buy it now If payment is not made, a non-paying bidder alert will be automatically filed.
We take great care packaging every item to ensure safe shipment to you. We charge a postage fee only to cover our costs of materials and labour. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible.
Pressurized cans or Aerosols are NOT ALLOWED to be shipped by Surface Mail or Airmail to BT Postcodes or internationally. These items will not be sold outside the UK and orders will be automatically cancelled and refunded. All Images are for illustration purposes only. E &OE. We only supply the newest and most currently available products in the UK, No old stock or old packaging unless specified in the listing. Please check with us if packaging has recently been changed as it does sometimes take a few weeks for us to update our full inventory.
All packages are posted in discreet, Mail Lite high quality packaging* and listings are kept private for confidentiality. If you do not wish to receive feedback from us, please do not leave us any. Collection is possible from our Pharmacy. If Recorded, Special Delivery or International Signed For service is not selected, we must have full co-operation from the buyer in pursuing Royal Mail for missing item claims. In normal circumstances we aim to ship within one working day but please allow up to ten working days, as Royal Mail legally can take upto this time to deliver second class items. Please ensure you provide a telephone number in case there is difficulty with the transaction or delivery, we will not call you for any other reason. If the item(s) are returned back to us, we will ask you for a re-delivery charge. If the item is damaged in transit, please sign the carriers/Royal Mail's note as damaged, please look out for mishandling - crushed boxes, flattened corners, etc. We cannot be held responsible if you do not follow this. You agree to co-operate with us fully in the event of a loss/damage claim
We warranty and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.Most items are shipped out within 3 working days, however if you buy Pharmacy Medicines classed items we may need to ask some questions discreetly before the pharmacist approves the order to be despatched, it may delay the order until we hear your response to our questions by email or phone.If you do not receive a despatched email from us within 3 days, it is most likely that we have not received answers to the medical information the pharmacist may need to approve the sale.Please note all items are subject to availability. We stock thousands of lines in our 15,000 square ft warehouse, however occasionally manufacturers discontinue products and have supply problems which results in us delaying sending your order. If this happens to your purchase, we will do our best to advise you straight away but please don’t hesitate to get in touch if it has been longer than 3 working days and your item has not been marked as despatched.Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost.
PROBLEMS & RETURNS
Due to hygiene reasons most products are non-returnable. If the item is faulty on arrival, please advise us within 3 days of receipt. We may try to assess the fault before allowing you to return the item, please be patient. When returning items to us, please ensure they are well packed. Items returned to us at your cost, unless otherwise agreed by us. Product will only be exchanged if returned in original packaging, sealed and unused condition and if found faulty. We do not give refunds. If a product is returned and no fault is found, the item will be held until payment is received for the cost of return shipping. Postage will not be refunded, unless otherwise agreed. After the first 3 days of item reciept, the manufacturers warranty applies (if applicable), please contact the manufacturer directly. Please read the manufacturers instructions, if a reaction to the product occurs, discontinue use and please consult your healthcare professional (Doctor) immediately.