Payments can be made by PayPal, Postal Orders or direct deposit into our bank account.. To ensure your purchase is protected it will only be delivered to your registered PayPal address (No exceptions). If you need to change your address to a different delivery address than usual, please ensure you update your delivery details on checkout with PayPal before paying.
Payments sent by post are to be made out to Pfennig 'N' Squid Ltd and to be posted to our address below:
Pfennig 'N' Squid Ltd
Galley Lane Farm
Our company details, if you require them for your payment records below:
Company Name: Pfennig ?N? Squid Limited
Registration no.: 7754107
VAT number: 992 7092 78
DPD - INTERLINK UPGRADED SHIPPING
PLEASE SEE OUR OLYMPICS BULLETIN TAB FOR SHIPPING INFORMATION INCLUDING SURCHARGES AND POSSIBLE DELIVERY DELAYS BETWEEN 25TH JULY 2012 - 8TH SEPTEMBER 2012
Maximum Delivery Charge of £5.99 Per 30KG Parcel to Uk mainland 24Hrs Fully Tracked Delivery Service - Please Note Delivery Times Can Vary.To ensure you receive the benefits from the tracked service please ensure you have an up to date contact number and email address on your order form.
Please request order total for us to ammend your invoice with this upgraded service.Please note ammendments can not be made once the order has been dispatched.
Uk Scottish Highlands & Northern Ireland or Any Postcode Below:
AB10 - 25, BT1 - 17, AB26 - 56, JE1 - 4, GY1 - 9,BT18 - 98, HS1 -9, IV1 -63, KA27,KA28, KW15 - 17,KW1 -14, PA20 - 78, PH19 - 50, FK17 - 22, IM1-9, ZE1-3
Maximum Delivery Charge of £12.99 Per 30KG Parcel 48Hrs Fully Tracked Delivery Service -Please Note Delivery Times Can Vary.To ensure you receive the benefits from the tracked service please ensure you have an up to date contact number and email address on you order form.
UPGRADES ON OUR FREE POST LISTINGS;
Orders over £30 will be upgraded automatically per 30KG Parcel
SCOTTISH HIGHLANDS & NORTHERN IRELAND AS ABOVE POSTCODES:
Orders Over £50 will be upgraded automatically
International Shipping EUROPE:
Zone 1: BELGIUM, FRANCE, GERMANY, LUXEMBOURG, NETHERLANDS, REP IRELAND
Maximum Delivery Charge of £14.99 For a 30KG Parcel 48hrs Fully Tracked Delivery Service
Zone 2: AUSTRIA, DENMARK, LEICHTENSTEIN, SWITZERLAND, ITALY, SPAIN, CZECH REP, SLOVAKIA, ESTONIA, FINLAND, HUNGARY, POLAND, PORTUGAL, SWEDEN, SLOVENIA
Maximum Delivery Charge Of £24.99 Per 30KG Parcel 2-6 Working Days Fully Tracked Delivery Service
Zone 3: BOSNIA HERZEGOVINA, ICELAND, MONTENEGRO, NORWAY, SERBIA, BULGARIA, CROATIA, ROMANIA, LITHUANIA, GREECE
Maximum Delivery Charge Of £59.99 Per 30KG Parcel 4-8 Working Days Fully Tracked Delivery Service
International Shipping Worldwide:
Please Rember All Shipping Times May Vary, Please ensure to place you correct contact telephone number and email address on your order forms to receive tracking details, Fees may be charged for incorrect delivery address's, and returned non claimed parcels.Shipping charges will not be corrected after the order has been dispatched, if you require these service please request your invoice total before making payment and we will ammend where possible prior dispatch
Our Standard Shipping Services Offered On ALL Our Listings are economy using royal mail, myhermes, We are now offering faster, fully tracked, more cost effective Shipping upgrades, With Our DPD Service
Any Questions please contact us
Orders placed between the 25th of July 2012 - 8th of September may incurr a delivery surcharge and delays depending on the item and postcode. We will also provide details of the areas effected with links to our delivery companies for further details.Please do not order unless you agree to these terms.
Please view our DPD Surcharge table below, which details all postcodes to which the surcharge of £2.49 applies.
London Games 2012 - Surcharge Table
DT 1, 2, 3, 4, 5
E 1, 3, 5, 6, 7, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 20
EC 3, 4
IG 1, 2, 3, 4, 5, 6, 7, 8, 10, 11
N 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 15, 16, 17, 18, 19, 22
NW 1, 8, 10
RM 8, 9, 10, 13, 15, 16, 17, 18, 19, 20
SE 1, 3, 7, 8, 9, 10, 11, 13, 18
SL 0, 1, 2, 3, 4, 6
SW 3, 5, 6, 7, 13, 14, 15
SW SW1-A, E, H, P, V, W, X, Y
TW 1, 2, 3, 4, 5, 6 (Heathrow), 7, 8
UB 7 (Heathrow)
W 1, 2, 4, 5, 6, 7, 8, 9, 13, 14
WC 1, 2
The surcharges will be levied between 25 July and 8 September.
Please note if you postcode falls within a 'LOCKDOWN' area there will be a further charge of £25
Please see our Link below for our DPD Terms:
Please also review the link below for the areas with possible delivery delays:
Our standard royal mail service does not have a surcharge, but possible delays to the above postcode may take place.
At Pfennig 'N' Squid we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
Our Returns Address is:
PFENNIG 'N' SQUID
GALLEY LANE FARM
Please read this policy completely before returning an item.
If you paid by PayPal please use the eBay returns flow to return an item. You will find full details at http://pages.ebay.co.uk/help/buy/return-item.html
When using the eBay Returns Flow - PLEASE ensure you fill in the Notes box with details of the reason for return.
Please include a note with your return with your name and eBay user ID.
Your Right to Cancel
? You must advise us your intent to cancel within 7 days of the date of delivery via the 'Ask Seller a Question' link on the item listing.
? We will reply within 1 working day via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
? Returned items must be complete in unused condition and in the original packaging.
? We will acknowledge receipt of the returned item by email to your registered email address.
? A full refund of the order total will be made by the original payment method within 5 working days of the item return.
? You are responsible for return shipping costs and insurance.
? You must advise us that you are returning your order as soon as it develops a fault via the 'Ask Seller a Question' link on the item listing or by email
? If the fault has been reported within 7 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect the item. Where an item is returned after 7 days for any reason we will not refund the cost of return postage.
? Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product.
? All replacements are subject to stock availability at the time of processing.
What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions e.g. Accidental damage, faults caused by: improper use, abnormal environmental conditions, , , careless operation or handling of the product.
Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product
If you have received an incorrect product please accept our sincere apologies and let us know asap via the 'Ask Seller a Question' link on the item listing.
We will arrange to advise our freepost returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed.
Item Not Received
Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.
The above policies do not affect your statutory rights.
Computer Monitors do not always show an accurate colour definition. Where an item is returned due to colour choice we will only refund the item cost less delivery costs.
Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. You should also ensure that you include details of your name, address and eBay item number.
By submitting your bid, you'll be contractually committing to buy this item from the seller if you are the winning bidder.
By submitting your bid, you're committing to buy this item from the seller if you're the winning bidder. You've read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase you maximum bid amount.
By clicking Confirm, you commit to buy this item from the seller if you are the winning bidder.
By clicking Confirm, you're committing to buy this item from the seller if you're the winning bidder and have read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase your maximum bid amount.