We want you to be delighted with the items you purchase from Monster Chef It is therefore important for you as a consumer to understand your rights and where and when the contract of sale between yourselves and Monster Chef begins. When you place an order with us via our website, telephone, fax or any other online site, our contract with you starts from the date and time you make this order.
Every order automatically carries with it the acceptance, on the part of the customer, of our general terms and conditions, which comply with the United Kingdom's Distance Selling Regulations, set forth below. These conditions do not affect or jeopardise your statutory rights.
1. Cancellation Policy
1.1 You have the right to cancel your order at any time before the delivery of your order by e-mailing us at email@example.com or phoning us on +44 (0)1904 401011 +44 (0)1904 401011 .
1.2 In the event of you cancelling your order before receipt of your order we will issue you a refund for the total value of your order including any postage and packaging charges. We will refund you within 7 working days of the cancellation of your order.
2. Returns Policy
2.1 Once you receive your order you have 7 working days (so not including Saturdays, Sundays and public holidays) to decide if you wish to return it. The 7 days start from the day after you receive the goods. If you decide you would like to return the goods, the goods need to be returned to us at your own cost and it is your responsibility that the items reach us safely within the 7 days. Alternatively we can arrange to collect the goods from a specified address and the direct costs of this collection will be deducted from your refund. If the goods are returned in perfect condition and with their original packaging we will issue you with a full refund minus any direct costs associated with the postage and packaging. Please note that the goods returned to us must be in a resalable format and we unconditionally reserve the right not to refund you if the goods are not returned in a suitable condition. We will refund you within 7 working days of the return of your order.
2.2 If upon receipt of delivery you find that your goods are faulty, incorrect, missing parts or have been damaged in transit, please notify us immediately by writing to us, e-mailing firstname.lastname@example.org or phoning us on +44 (0)1904 401011. You have 7 days to notify us of any issues from the date of delivery.
2.3 Our policy is to offer to repair or replace the item at our own cost. Should you require a refund, this will be issued minus any shipping costs incurred, as stated in section 2.1 above. In the event of the damaged goods being part of a discontinued product line we will offer you an exchange or refund. We regret that we cannot be held liable to repair, replace or refund goods that have been damaged during the assembly of the products, or that have been altered or repaired in any way. We also cannot be held liable to repair, replace or refund goods that have been the subject of any damage or accident resulting from a negligent, wilful or innocent act or omission of the customer, or through use that is not in accordance with the manufacturer’s instructions. In all cases where damaged products are reported to us, the items need to be returned to our offices unused. We will arrange a suitable date with you for our delivery company to collect the items at our own cost. In the unlikely event that your items have a defect, e.g. missing parts, please advise us so we can arrange a dispatch of replacement parts to you as soon as possible. Delivery times for replacement parts vary depending on the product but if they are held in stock they will be sent out on our next working-day-delivery service at our own cost.