A brand-new, unused and unworn item that is not in its original retail packaging or may be missing its original retail packaging materials (such as the original box or bag). The original tags may not be attached. For example, new shoes (with absolutely no signs of wear) that are no longer in their original box fall into this category.
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“Originally made for BHS this dress is ex stock with the labels removed to comply with legal requirements and to prevent store returns. The washing and size labels are in place.”
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
What happens if the item I have bought does not fit or is unsuitable or just not what I expected?
We really hope your item is just what you wanted but if it isn’t we will give you a ‘no hassle’ and speedy refund on return.
If you are unsure what to do we can assist please contact us
We ask that items that are returned are in the same condition as dispatched to you with any labels intact within 14 days of receipt. It’s ok to have tried clothes on for size but other than that clothes should be unworn.
Please can you ensure that items returned include an ebay returns slip or details of:-
Reason for return
If a refund or replacement is required and the replacement size if applicable,
We can offer you:-
• A full refund net of postage costs
• A replacement in a different size or colour if available ( please contact us to check availability first and we will put the item to one side for you )
• Another item out of store (additional postage charge may apply)
What happens if the item I have bought is faulty or not what I ordered?
Things do go wrong occasionally and we are really sorry when it happens! We want to put it right for you as soon as possible.
Please get in touch with us as above and we will arrange a refund or replacement as soon as possible. All postage costs will be covered by us for faulty/ wrongly sent items.
We are happy to accept returns for up to 14 days after you received the item.