1 Year warranty on all purchases.
28 day 'No fault - No quibble' return period.
If you wish to return please email or call us - 0844 557 6000 first.
A returns number will be issued and this must be clearly identified on a returns label or on the external packaging and internal documentation when the goods are returned, no markings should be made on the product or product packaging. The internal documentation should include proof of purchase, the returned product must be complete, and in 'as new' condition with original packaging. Maplin will not accept the return under the 28-day return policy of any goods that have had a manufacturers or suppliers warranty or registration invoked. Maplin will deem such registration by the customer as acceptance of the goods.
Maplin must receive all returns within 28 days of the returns number being issued and any goods received after that period will be dealt with on an individual basis.
The customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the goods are protected when being returned. The customer must provide to Maplin proof of dispatch to Maplin. In the event of goods being returned without a previously allocated returns number the processing of any claim by the customer is likely to be delayed.
Where unwanted goods are returned to Maplin after the expiry of the 28-day return period but within a reasonable period of time Maplin reserves the right to levy a handling charge. A charge of 20% of the invoice value of the goods returned, with a minimum charge of £10 will be levied on goods which are not defective. The customer must beat all the costs of returning any unwanted goods to Maplin and provide proof of delivery. Maplin reserve the right to recover reasonable direct costs where collection of goods from a customer has been requested. Maplin reserves the right not to accept the return of unwanted, non-defective goods after the 28 day period at its absolute discretion.
Faulty goods under warranty
Any defects in the goods which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by Maplin either by repair or, at sole discretion of Maplin, by replacement or refund. Any claim for goods or the defective parts should be returned together with proof of purchase and(if relevant), all complete accessories, instruction manuals and software and, wherever possible, in the original packaging. Any claim for defective goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery.
All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall effect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Maplin.
Maplin reserve the right to inspect at the National distribution centre in manvers any goods returned prior to issuing credit for those goods.
Warranty seals applied to any goods supplied by Maplin must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the goods will be deemed to have been accepted by the customer.
The warranty period as stated is from the date of purchase if goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by Maplin in writing.