We want you to be 100% satisfied with your purchase from the Wedding & Bridal Boutique Ltd therefore orders come with our 14 day return and refund guarantee meaning that if you are not totally satisfied with your choice, you may return the order to us for a full refund or exchange. Please open all the boxes or parcels as soon as they arrive. You have 14 days to return your order to the Wedding & Bridal Boutique Ltd. If we are not notified within this time, you agree to indemnify The Wedding & Bridal Boutique in full against any losses we suffer as a result of your failure to notify us within 14 days. So please open all boxes and check your goods, as we really do want you to have a great shopping experience with us. Goods must be returned 'as sold', in the original packing and with all paperwork and accessories. Goods must be complete, unused and in 'as new' condition. If you have opened the packaging to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received. The Wedding & Bridal Boutique cannot accept liability for returned packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage. Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value. Goods must be returned within 14 days of delivery. We are unable to accept returns of unwanted and non-faulty items after 14 days. You must organise the return of items at your expense and risk.