ALESSI DRESSED CAKE SERVER IN 18/10 STAINLESS STEEL , MW03/15

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Cancellation

Customers needing to cancel an order should do so via email souqsouq@ymail.com

Orders cancelled prior to dispatch will be refunded in full. Orders cancelled after dispatch will need to be returned to SouqSouq in 'as new' condition at the customers expense. The value of the order, excluding the initial shipping cost, will be refunded to the card from which payment was originally made.

Returns & Exchanges:

Unspoiled goods may be exchanged or refunded if returned (at the customers expense) within 14 days of order along with proof of purchase. Soiled / damaged / used goods will not be considered for exchanges or refund. This does not affect your statutory rights. Please ensure that all goods are thoroughly checked before a signature is given. Please notify SouqSouq of any goods that have been damaged in transit, within 24 hours of receipt, or no exchange will be considered. Please dispatch goods by traceable post, including proof of purchase and reason for exchange or refund. SouqSouq will not be responsible for returned goods that are lost in transit.

Please note, goods will only be considered for exchange or refund if they are clean and dry and in 'as new' condition.

On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part. Even though your order may have been sent with Free Delivery, the cost for us at SouqSouq to send your parcel to you will be deducted from the refund, as these are direct costs.

We can only make refunds to the original payment card charged. We aim to action all refunds within 2 working days from receipt of the returned good. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

RETURN INSTRUCTIONS

Your Name
Item
Order Number
Reason for Return
Exchange or Refund
Contact Phone Number
Which website

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future