items will be sent out within 2 working days or same day as soon as we
receive full payment. The cut off time is 3:00pm from Monday to Friday. In
case you make your purchase over the weekend, we will try to despatch
your order on Monday. Our offices are closed over the weekend, but when
possible we will try to respond to any of your queries over the weekend.
Royal Mail deliveries get delivered within 1-2 working days from
despatch. When listing all items, we try to offer different delivery
methods. The methods used are: -
1. Royal Mail First Class (no tracking available, all we get is a certificate of posting from the post office)
Mail First Class – Signed for delivery (also known as Recorded
Delivery). The benefit of this service is that someone has to sign for
the delivery and there is a unique tracking number to trace your order.
Mail Special Delivery – This is a guaranteed next day delivery before 1
PM. Also there will be a unique tracking number and a signed for
4. Interlink Express
- If the item is heavy or large then we will despatch by Interlink Express next
working day delivery. Please bear in mind if your order is despatched on
Friday, you will receive your delivery on Monday. Interlink Express service is
generally very good and most orders will get delivered the next day. If
no one is available to receive delivery, FedEx will drop an attempted
delivery card through your letterbox.
Royal Mail charges
are standard for most of UK
and Northern Ireland,
Orkney Islands, Shetland
Islands, Scilly Isles, Western Isles, Isle of
Wight and Isle of Man.
However, there will be additional charges for Channel
Islands i.e. outside mainland UK.
Interlink Express standard
charges apply to England and Wales and most parts of Scotland. However additional
charges apply for some parts of Scotland(Scottish Isles), Northern Ireland, Shetland and
Orkney, Western Isles, Scilly Isles, Isle of Wight
and Channel Islands.
Generally, we ship
items weighing less than one kilo with Royal Mail and heavier items with Interlink Express.
If you have a specific preference of delivery method, please contact us.
If for any reason,
your location is not covered by our delivery policy, please do not hesitate to
contact us by email or phone us on 0208 343 8223(Monday to Friday between
9.30AM and 6PM).
*Please contact us if
you need a quote on shipping costs.
case your delivery does not come in time, please contact us. We will
try to track your order with our courier services. We welcome
communication from our customers and will try our best to ensure that
your delivery reaches you in good time. Please do appreciate that if
Royal Mail or FedEx take a bit longer to deliver, this is outside our
control. Please communicate with us before leaving any negative
case your order gets lost in transit, we will send you the replacement
where possible or a refund. Please allow 14 working days for us to