Your Delivery Options
Choose Other Courier 3 Days
Please allow 2-3 working days for despatch.
We will then send your item via Royal Mail Tracked
- Normally delivered in 1-2 working days, but very occasionally takes 3 days
- Email and text message on the morning of delivery
- Fully tracked at http://www.royalmail.com/track-trace
International Delivery Options
We deliver to all EU countries and also to Australia. Most larger items are delivered by DPD. This is a fully tracked service. You will be able to track the parcel online at all stages of its journey.
Transit time to Belgium, France, Germany, Ireland, Luxembourg and the Netherlands is usually 2-3 working days. Other EU countries take slightly longer. Deliveries to Australia take 3-7 working days.
Deliveries to Denmark, Italy, Portugal, Spain and Sweden use a different courier. Please contact us for detailed tracking information once the items have left the UK if you need.
Small items are sent using Royal Mail, which is significantly cheaper. Please contact us if you want to upgrade to DPD and no option is displayed.
Combined Delivery Discounts
Delivery discounts are applied automatically for next day or international delivery.
- Add all the items you want to your basket
- Proceed to the checkout from the basket and pay
Note: Please use the eBay basket. If you order and pay for items separately, we are unable to apply carriage discounts.
How much can you save?
- Next Day Delivery - £2.99 or £3.99 for the first item and then
just 99p for each additional item
- International Delivery - Please select your country in the eBay postage tab to see the first item price. Additional items are automatically charged at £7.50, but if you are placing a large order then please contact us first - we might be able to offer a better deal.
How will I know when my order has been dispatched?
As soon as your order is dispatched from our warehouse you will be sent an email
(and text message if a mobile number is supplied) to confirm that it is on its way.
How long will it take for me to get my order?
Please check the detailed information at the top of this page for the shipping method that you have chosen.
What do I do if I have not received my order when expected?
DPD Courier Please check your tracking details and contact the
courier to trace your parcel. Please note that couriers can deliver up until 7pm.
Royal Mail Although 1st class mail is usually delivered in 1-2
days, it occasionally takes longer. Royal Mail themselves do not consider mail to
be lost until 15 working days after it has been sent.
If there is still a problem, please email firstname.lastname@example.org or call
What if there is an item missing or damaged?
Some orders may be dispatched from different warehouses to be with you as soon as
possible. If you have an item missing from your order or damaged please email email@example.com
or call 01274 471201.
What happens if I am not at home to accept my delivery?
DPD Courier You will receive an email/text on the morning of
your delivery giving a 1 hour timeslot so you know when to expect it. If the time
is not convenient, you can reply to choose a different day.
You can check your delivery window or check the progress of your parcel on the DPD
If you are unavailable, the courier should leave a calling card and take the parcel
back to your local depot. The delivery should then be automatically attempted the
If delivery is still unsuccessful then your parcel will be held until you contact
DPD (telephone 0844 824 0505) to rearrange the delivery on a more convenient day.
Alternatively, you can collect the parcel from your local depot. If delivery has
been unsuccessful after approximately 5 days and the courier has been unable to
contact you, the parcel will be returned to CCL.
Royal Mail If your parcel will not fit through your letterbox
or requires a signature, Royal Mail should leave you a card, allowing you to rearrange
delivery or collect the parcel from your local sorting office.
How Was Your Purchase?
We aim to make every transaction a FIVE STAR experience, however if you do not feel confident about leaving a positive FIVE STAR rating please do contact us first.
You can contact us at any time via email or call us directly and give us the opportunity to correct any problems or answer any questions or concerns you may have.
Please contact us directly, rather than opening an eBay case eBay encourage direct communication, which, amongst other things, is much faster.
We are open to receive calls and answer emails from 9am to 5:30pm Mon-Fri and 9am to 4pm on Saturdays. We will respond to all emails by the next working day, but are usually much faster!
Simple Returns - for your peace of mind
We accept returns on all unused items in their original packaging within 14 days of purchase.
There is no need to open an eBay case, simply contact us by email or phone and we will arrange the return of the item.
All new items have at least a 12 month warranty, so in the unlikely event that your item does develop a fault, we will test and replace or repair it.
Convenient Prepaid Labels and Collection Service
If you need to return an item to us, you can take advantage of our prepaid returns.
For smaller, lower value items less than 3Kg we can provide a postage-paid label.
Simply stick this on your parcel and take it to your nearest Post Office. The parcel is then fully tracked as it returns to us.
For larger items, we can arrange a DPD courier to collect the item from your address.
For faulty or incorrectly described items, we provide the above service free of charge.
If you choose to send the item back in any other way, we will cover your costs up to £2.50 for small items and £5.50 for larger items.
If you change your mind and want to return an item, we can provide the above service for a small charge.
When the item is returned, we will refund the price of the item less £2.50 for small items or £5.50 for items that we have to collect.