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Business seller information
Ark Stores UK Limited
Building 101A - Aviation Business Park
Company registration number:
I provide invoices with VAT separately displayed.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Ark Stores (UK) Ltd. Warranties & Returns Policy
All goods are covered by a 12 month manufactures warranty (unless otherwise stated). In the unlikely event of your goods being delivered faulty, DOA (Dead on arrival) or damaged, you must contact us within 14 days of the date of delivery via email in order for us to arrange a replacement or provide a refund.
Please note that although your warranty covers both parts and labour it does not cover delivery and collection costs of the goods to and from us.
Any charge must be paid by you, the customer, directly to the service agent if applicable.
If the Goods are returned to the warehouse at anytime we will only refund if they are un repairable and a replacement model is no longer manufactured.
All returns must be returned in the original box & With all associated accessories manual etc with no exceptions!
If you have bought the goods in error or have purely changed your mind we have followed the distance selling regulations Act of 2000.
You are required to send a notice of cancellation in writing including fax or e-mail & Return the goods (at your cost) within 14 days of receiving the items, you must state your invoice number, sale number and reason for cancellation of the goods.
You are fully responsible for returning the item; a refund will be given less the delivery cost providing the following* criteria* are meet.
If you are not in possession of your invoice, no returns or warranty will be carried out. (This applies to all orders without exception (EBay invoices are fine))
*Goods must be re-packaged as received (e.g. if you have opened the box to examine the product it must have been done so without damaging the box or product in any way) all components and accessories must be returned.
*If the product has been used or returned without packaging it will be counted as second hand goods & an admin fee will charged @ 50% of the original.
*We will not except returns on media, food, batteries & used cables, filters or consumables.
We recommend that if you are experiencing problems with your purchase that you check out the instruction manual. Experience tells us that in many cases checking there can often solve what seems like a fault quickly and easily.
Should your item arrive late or damaged caused by the courier service, please contact us straight away on 0845 68 68 275 and please either refuse the delivery or sign for as damaged.
These terms & conditions do not affect your statutory rights.
We also offer an Extended Christmas Returns Period. All Purchases in the UK Between 1st November & 31st December can be returned up to 31st January within our returns policy guidelines above.