ASICS AARON MENS WHITE AND BLUE LEATHER TRAINERS UK 10 - 12 RRP £60

About Us

At Sole Designer we sell brand new and  authentic fashion from Adidas, 55DSL, Ben Sherman, Guess, Merc, Tommy Hilfiger, Lyle & Scott, Ralph Lauren, Jack & Jones, Lacoste, Hummel, Duck & Cover, Lambretta, Firetrap, Diesel, Gant, Timberland, Fenchurch, Voi, Mish Mash, Nanny State, Sonneti, Guide London, Base London, Nickelson and many others.

Payment

We only accept Paypal and have set all our "buy it now" items to instant payment only. Verified Paypal payments tend to be processed as a priority over unverified Paypal payments. If for any reason we are unhappy with the payment received from an unverified Paypal account, we will send an eBay message to the customer requesting additional information.

Shipping

Our handling period is 1-2 working days after receipt of your payment and this time is used to locate, prepare and package your order. Once the item is ready for despatch, we will send you an automated message using the eBay despatch system. This automated message will contain the tracking number for your delivery. Once you receive the tracking number, you can expect delivery within 1-2 working days for UK customers and between 4-8 days for our International customers. If you have not taken delivery within this timeframe, please contact us using the eBay message system. Our current courier is Royal Mail. We send UK orders by first class recorded delivery and International orders by Royal Mail International Signed For.

Please be aware that we will only send items to the address that is shown on your eBay / Paypal accounts. This is so that we are eligible for the Seller Protection Policy. We will not ship to an alternative address under any circumstances.

Returns

Under the Distance Selling Regulation, each UK customer by law is entitled to a 7 day "cooling off" period from receipt of purchase within which time you have the right to withdraw from the purchase.

The returns address is shown on the reverse of our packaging and also on our documents enclosed invoice. If you still need the address, just drop an eBay message into us so that we can help.

Returns will only be accepted back in its original condition with all tags attached and all packaging retained. Returns will be refunded within 1-2 working days of receipt. It is recommended that you use recorded tracking to return items. Please note that we will not refund your return postage costs. After processing your refund, we will request the mutual cancellation of the sale on eBay. If customers decide not to accept the mutual cancellation of the order, we will accept that as your desire to continue with the transaction and we will request payment for the order.

It is preferred that returns are arranged by prior agreement so that we can put a note on your sales record which will speed up the returns and refund procedures.  Customers who arrange a return will receive a returns number. Please include adequate details with the return such as your returns number and eBay username to avoid delay.

UK Customers will receive a full refund. International customers will receive a refund less the cost of the postage that we charged to you when you placed the order.

Please be aware that our returns address is a P O Box which gets delivered daily to our warehouse by Royal Mail. Some couriers such as Parcel Force will not deliver to a P O Box. If you plan to make a return with a courier other than Royal Mail then please send a message to us using the eBay message system for an alternative returns address.

Contact Us

Please contact us on -

Tel: 0800 055 6468 Mon-Sat 9am to 4pm
Email: sales@soledesigner.co.uk