Buy with confidence - 10 Day Money Back Guarantee - We want you to be totally satisfied with every purchase you make from BBA Reman. It is our aim to offer you quality at low prices. If for any reason, you are not completely happy with your purchase, simple return it within 10 days of delivery, unused to BBA. We'll exchange the product or offer you a full refund. Additionally, all BBA products are guaranteed against manufacturing defects for a life time subject to condition.
Shipping information - We only ship via UPS. Please ensure your items are securely packed for transit and include full contact details. Free shipping applicable with UPS and for UK Mainland residences only.
International Shipments -We ship internationally. If you are purchasing from non-GB mainland (e.g. Ireland, Northern Ireland) or Internationally, please contact us before bidding on 01634 687222 or ebay@BBA-reman.com to discuss shipping rates. You must provide the shipment of your unit to us on your own. We do not provide incoming shipping for any international sales. The customer is responsible for paying any import and/or export fees associated with shipping the item, which can include incoming duty, outgoing duty, and/or UPS-assessed brokerage fee (which is determined solely by UPS). Even items that cannot be repaired could be subject to these fees.
International orders, a core charge of £150 is required up front. This is payable via Pay-Pal or credit card and will be refunded back to you once we receive your old unit back (in re-buildable condition). It is your responsibility to cover the cost of shipping your unit back to us.
Life Time Warranty - All parts (excluding diagnostic Tools & NAV/Audio*) carry the BBA Limited Lifetime Warranty, which covers the repair of your unit back to its original operating condition for any problems resulting from manufacturing or workmanship defects. All internal components and labour performed by BBA Reman are fully covered. All BBA invoices must be made out to the person paying for the service. The warranty is valid to the name/company on the invoice only and is non-transferable between customers or vehicles. Shipping, removal, diagnostic, coding, programming, software download, and/or mechanic charges are not covered by the warranty. If BBA determines the part is beyond repair, we will either provide a replacement unit, or refund the original BBA invoiced price to the original payment details, at our discretion. Factors that could void the warranty include, but are not limited to: water damage, fire damage, over voltage damage, part being damaged as a result of another defective part in the vehicle, damage caused by jump starting the vehicle, improper use, use in an application for which the part was not intended, or untimely return of core unit. The change to BBA limited lifetime warranty is valid from 1st October 2011. Refunds are subject to production of original invoice and are at managerial discretion. BBA request the opportunity to fix any faults by return of parts through our warranty process. If a part cannot be sent back for assessment then these cases will be considered on an individual basis and may require production of proof of purchase of replacement part.
Exchange Items -Please include your phone number (we are unable to ship without this). Once payment has been recieved, we will ship you a remanufactured unit, usually within 1-2 working days. Once you have installed the unit, you need to ship back your non-working part to us in the same box with the prepaid UPS label included for all orders placed within the UK. If the old core is not returned (in re-buildable condition) within 10 days, an additional charge of £150 will be applied and your warranty will be voided. For more information, call us: 01634 687222.
Repair Service - Once the item has been paid for, we will contact you to arrange for UPS to collect your part. For most items, repair takes 2 days in the workshop, some may take longer. When the part is fixed, we will ship it back to you. Shipping charges for collection & return is free for UK customers.
Not all parts can be repaired. If your part is not repairable, we will refund your payment less a test fee of £35 (this is for the time an engineer has spent working on the unit) and ship it back to you.