Returns and Refunds Policy
Unwanted Items & Refunds:
If you are not happy with your item or do not wish to keep your item you may cancel your order within 7 days from the day after delivery; however, we must be notified in writing by email to firstname.lastname@example.org of your intention to cancel.
After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
· Goods must be returned 'AS SOLD' including all accessories and in the original packaging complete 'AS NEW'.
· Goods must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
· Goods must be returned to our Returns Department within 14 days from authorization. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
You are very strongly advised to use a recorded delivery service, such as provided by Royal Mail or most couriers. This is to ensure you have proof that the goods were received at our depot.
Full refund of the cost of the goods, excluding a handling fee of £2.95 or up to 15% whichever is greater will be given upon the above conditions being met and the refund authorized only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and their condition.
If the goods returned are not in a re-sellable condition and/or parts missing, we will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.
It is your responsibility to return the unwanted items at your expense and risk. Returns will not be accepted without prior authorization.
For reasons of hygiene we are not able to refund any Beds, Rugs and any custom made items.
Faulty items or missing parts should be reported within 48 hours after delivery in writing via email to email@example.com
· Please note goods must only be returned once authorized. Delivery costs will not be refunded unless we have been notified and authorization has been given.
· Goods must be re-packaged as received. They should be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories must be returned.
· Faulty items will be replaced on receipt of item unless stated otherwise.
· We may ask you to take a picture of the faulty goods and email us for proof.
If we are required to collect the faulty item, it is your responsibility to be at home and hand the package to our courier. The collection will be Monday to Friday from 7.00am to 7.00pm.
If you have further questions about Home Discount Ltd, Delivery Policy, please contact us via:
Customer Services: 0845 544 1735 (Lines are open from 9.00am to 5.00pm Monday to Friday)
Post: Home Discount Ltd, Viking Works, Nile Street, Huddersfield, HD1 3LP